IT Associates and Senior IT Associate

Coefficient Giving

7d • Remote

About The Position

The IT team sits within Operations and is managed by our IT Lead, Luke Willey. We are hiring three new team members to maintain our IT infrastructure, provide technical support, and ensure the smooth operation of our internal helpdesk. Coefficient Giving’s tech ecosystem is wonderfully broad, flexible, and ever-expanding. While expertise in specific technologies or platforms is welcomed, these roles require highly versatile IT professionals with a proactive approach, strong problem-solving skills, and the ability to manage multiple priorities in a fully remote, macOS environment. We expect to make two hires at the IT Associate level and one hire at the Senior IT Associate level. Candidates for either level are encouraged to apply to this opening; prior experience and performance in our evaluation process will inform which level is the best fit. Both the IT Associate and the Senior IT Associate will own a combination of core IT functions and special projects, spending roughly half their time in each area. The Senior IT Associate may also manage 2–3 direct reports and assume ownership of key IT workstreams. In either role, your portfolio will be shaped by your unique strengths and expertise, though we expect all successful candidates to be comfortable continuously learning new technologies.

Requirements

• At least 3–5 years of experience in IT support or a similar role.
• 2+ years of experience managing a technical team and upholding high standards in IT support or related domains (for Senior IT Associate).
• Ability to form strong judgment and clearly communicate reasoning on decisions involving technical governance and policy development, especially when balancing risk mitigation with operational efficiency (for Senior IT Associate).
• Comfort with coaching and mentoring direct reports who work with a high level of independence (for Senior IT Associate).

Nice To Haves

• Track record of owning projects and proactively getting them over the finish line.
• Intensely detail-oriented; can confidently track and update system configurations without making mistakes.
• Cheerful and patient while helping others with technical issues.
• Sees internal stakeholders as customers, and makes sure they walk away feeling helped whenever they come into contact with you or your team.
• Can work consultatively with senior staff and understand what they actually need — not just what they ask for — and confidently recommend the right technical solution even when it differs from what was originally requested.
• Comfortable navigating sensitive conversations around IT issues and can be trusted with confidential information (e.g. security protocols, user data).
• Understand the importance of a strong organizational culture and feel excited to support a tech culture that balances flexibility and security.
• Take pride in helping colleagues do their best work, and are energized by supporting work and people that tackle some of the world's most pressing problems.
• Comfortable continuously learning new technologies.

Responsibilities

• Provide technical support to staff, resolving IT issues promptly and efficiently to ensure smooth day-to-day operations.
• Maintain our IT infrastructure in a fully macOS environment, ensuring the stability and reliability of our systems.
• Implement and maintain security measures to protect organizational data and systems, including device management and cloud security, to safeguard our digital assets.
• Manage organization-owned Mac laptops, enforce MDM policies, and oversee mobile device management to ensure all devices are secure and functioning properly.
• Identify and implement productivity-enhancing technologies to support organizational efficiency while maintaining security standards.
• Work with external vendors and consultants to manage projects and ensure the delivery of high-quality IT services and solutions.
• Maintain accurate records of IT systems, configurations, and procedures to support efficient operations and continuity.
• Take a security tool from evaluation > purchase > implementation > documentation > steady-state.
• Gather requirements from non-technical teams, design a workable data model, implement automations and integrations, and then ship iteratively to support ongoing operations. Help teams identify opportunities to leverage AI tools for efficiency gains within the new workflow.
• Through ticket resolution and onboarding work, proactively identify frictions and opportunities to improve overall throughput and quality.
• Spin up new domains and Google Cloud projects and connect tools securely to enable new workflows and processes.

Benefits

• Excellent health insurance (we cover 100% of premiums within the U.S. for you and any eligible dependents) and an employer-funded Health Reimbursement Arrangement for certain other personal health expenses.
• Dental, vision, and life insurance for you and your family.
• Four weeks of PTO recommended per year.
• Four months of fully paid family leave.
• A generous and flexible expense policy — we encourage staff to expense the ergonomic equipment, software, and other services that they need to stay healthy and productive. This policy also includes a productivity benefit, which provides a set amount for staff to expense items that enhance their productivity.
• A continual learning policy that encourages staff to spend time on professional development with related expenses covered.
• Support for remote work — we’ll cover a remote workspace outside your home if you need one, or connect you with a Coefficient Giving coworking hub in your city.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed