IT Associate Analyst, Level 1, Business Solutions

Eversource Energy•Berlin, CT

19d

About The Position

Under direct supervision, serves as a liaison between a business area(s) and IT and has a detailed understanding of that business area’s goals and objectives. This position works closely with the business partners to understand their business needs and collaborates with appropriate IT partners to resolve issues and suggest business solutions. This position is responsible for collecting, clarifying, and translating business requirements into functional and technical requirements and then collaborating on conceptual solution design options with IT technical staff, including Domain, Solution, and Enterprise IT Architects, and/or business clients to complete these activities. Responsible for anticipating and defining business requirements for new and/or enhanced products, services, or optimized business processes. This position consults in IT strategy and planning, workflow and process design, and product solution development. The ITBSA is a leader and plays a key role throughout the full application lifecycle for small and large development projects.

Requirements

Requires business and general system knowledge and incorporates knowledge from other related disciplines to solve complex business/IT problems
Proven ability to quickly learn new applications, processes, and procedures.
Exposure to multiple technologies and application development methodologies.
Knowledge of one or more business domains, and a developing understanding of how the domains relate and can be assembled into solutions that meet business and IT needs
Participates in business process analysis and the creation of current/future state process modeling with oversight.
Understanding and knowledge of IT service management (ITSM) – specifically demand management best practices and controls
Understanding and knowledge of IT standards and controls
Ability to work on teams and collaborate effectively with business and technical roles.
Excellent analytical thinking, problem solving and business process optimization skills
Excellent written and verbal communication skills
Excellent independent planning, organizational and time management skills
Competency in Microsoft applications including O365, Teams, One Drive, Word, Excel, and Outlook
Knowledge of financial and cost models, and budgeting
Developing ability to balance the long-term (big picture) and short-term implications of potential solution decisions
Ability to manage competing priorities and a track record of following through on commitments
Ability to participate in small high performing teams to deliver successful outcomes.
Bachelor’s degree or equivalent experience.
Zero to three years of demonstrated application of Business Analysis skills

Nice To Haves

Knowledge of Agile methodology and associated tools such as Jira, VSTS and/or other Agile applications is highly desired
Prior experience in the utility industry is a plus.

Responsibilities

Assists with facilitating meetings and communications between IT and an assigned business area, and informs team members on ongoing discussions with the business
Assists with the workflow analysis in support of requirements identification
Evaluates business processes, anticipates requirements, uncovers areas for improvement, and facilitates solution development and implementation
Captures, analyzes, and documents business and user requirements and user stories in support of a variety of project methodologies
Participates in the development of IT roadmaps for an assigned business area; Develops an understanding of current business and IT processes and change within their assigned business area of responsibility.
Ensures solutions meet business needs and requirements
Monitors industry activities and pursues independent learning opportunities for their assigned business area of responsibility
Conducts reviews of business processes and works with others to begin developing functional optimization strategies where applicable
May participate in the development of user documentation and manuals, training materials and/or job aids, when necessary
May assist in facilitating the Application Development and Support activities for small and large development requests; coordinating activities between internal and external development groups and the business.
Assists in the creation for Capital Project Business cases and estimates and participates in the presentation of said cases to the PMO and Finance.
Works with the business to assess proposed enhancement request for value and completeness
May actively lead and contribute value to Business Priority Council (BPC) meetings for their assigned business area
Experience participating in procurement events (RFP/RFI) and supporting the development of statements of work.