IT Assistant

LPC Personnel • Houston, TX

5d

About The Position

We are seeking a reliable and customer-focused IT Assistant to provide technical support for computer systems, networks, phone systems, and other technology equipment. The ideal candidate will have strong troubleshooting skills, excellent communication abilities, and a passion for helping users resolve technical issues efficiently.

Requirements

• Strong understanding of troubleshooting network systems, phone systems, internet connectivity, and other technology equipment
• Familiarity with Windows operating systems, Microsoft Office, and common business applications
• Excellent communication and interpersonal skills with the ability to explain technical concepts to non-technical users
• Strong organizational and time management skills
• Ability to prioritize multiple tasks and work independently in a fast-paced environment
• Customer service-oriented with strong problem-solving and analytical skills

Nice To Haves

• Associate's degree in Information Technology, Computer Science, or a related field preferred
• Previous experience in an IT support or technical support role is preferred

Responsibilities

• Provide technical support for hardware, software, and network-related issues
• Troubleshoot and resolve problems involving network systems, phone systems, internet connectivity, and other technology equipment
• Install, configure, and maintain computer hardware, software, and peripheral devices
• Respond to help desk requests and provide timely technical assistance to end users
• Set up user accounts, passwords, and system access as needed
• Perform routine system maintenance, updates, and equipment inspections
• Document support requests, resolutions, and technical procedures
• Assist with inventory management of IT equipment and technology assets
• Collaborate with team members to ensure reliable IT operations and support

What This Job Offers

• Career Level: Entry Level
• Education Level: Associate degree