IT Assistant - San Diego
About The Position
This position is based in our headquarters office in San Diego, CA, and requires daily in-office attendance. At Options For All, we create opportunities for adults with disabilities to live, work, and love life in their community with dignity and respect. As a USA TODAY Top Workplace, we are proud to build a culture where team members feel supported, valued, and connected to meaningful work. As an IT Assistant, you will make a difference every day by helping people build independence, make choices, and work toward their goals. This is more than a job. It is a chance to create real impact while joining a mission-driven organization that values dignity, inclusion, and respect. We are looking for people who care deeply, take initiative, and want to help others thrive. At Options For All, we believe a great workplace starts with putting people first. We are proud to build a culture where team members feel supported, valued, and connected to the work they do. We celebrate diversity, foster belonging, and create opportunities for growth. When you join our team, you can expect: A supportive team environment Meaningful work that makes a difference An inclusive culture where you belong Opportunities to learn and grow
Requirements
- High School Diploma
- CompTIA A+ or a Degree in IT related field
- Experience as a help desk technician or other customer support role
- Knowledge of remote-control tools such as TeamViewer
- Knowledge of database systems
- Good understanding of Windows, macOS, and iOS operating systems
- Ability to diagnose and resolve basic technical issues
- Ability to break down and translate technical ideas
- 21 years of age or older
- A valid driver’s license, reliable transportation, and an acceptable driving record are required for this role.
- This role requires travel within the region where services are provided.
- Final candidates must successfully complete a background check.
Responsibilities
- Serve as the first point of contact for our staff seeking technical assistance over the phone, email, or in person
- Perform troubleshooting, remotely or in person, through diagnostic techniques and pertinent questions
- Determine and implement the best solution for technical issues
- Management of assets through the entire device lifecycle, inclusive of device deployment, tracking, and maintaining accurate inventory records
- Serve as the primary point of contact with the Managed Service Provider (MSP), coordinating service requests, escalating issues, monitoring IT infrastructure security, and ensuring effective delivery of IT support
- Other duties as assigned
Benefits
- 100% company-paid medical, dental, and vision coverage for employees
- Comprehensive coverage for qualifying dependents, including 100% dental and vision and 50% medical
- Retirement savings plan with up to a 5% company match
- Mileage reimbursement for work-related travel
- Paid vacation, sick time, and paid holidays, including your birthday
- Student Loan Repayment Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
