Part-Time IT Summer Intern Position

Penn State University • University Park, IL

8d • Hybrid

About The Position

The Fox Graduate School is looking for candidates for a part-time position as an IT Assistant to provide first-level IT desktop support and help with special projects. This summer, the intern will contribute to hands-on work across several active IT initiatives supporting the Fox Graduate School. Typical hours fall between 8:00 a.m. – 5:00 p.m., Monday – Friday, with flexible scheduling around other commitments.

Requirements

• Excellent customer service skills
• Written and verbal communication skills
• Ability to balance tasks and priorities
• Ability to communicate technical issues to all levels of users

Nice To Haves

• Shadowing team members
• Attending Fox Graduate School meetings
• Learning basic SQL queries for data validation

Responsibilities

• Conducting a physical inventory of Fox Graduate School IT equipment and organizing equipment closets and salvage items
• Reviewing and updating documentation of scheduled tasks and their dependencies on our IT systems
• Performing systematic usability and accessibility testing of Fox Graduate School web applications pages using scanner tools and documenting issues for developer review
• Testing Playwright automation scripts and assisting in building scripts for specific graduate application use cases
• Updating software and firmware on Poly videoconferencing units across Graduate School conference rooms
• Performing daily ECRM integration log reviews to identify duplicate PSU IDs
• Reviewing and categorizing helpdesk tickets to identify recurring issues
• Monitoring scheduled job runs and verifying backup job completion, documenting any failures for developer review
• Providing first-level end-user support for diagnosing Windows operating system issues and ensuring proper operation of software on end-user workstations

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: No Education Listed