IT Assistant Technician PTS

Associated Students•Pomona, CA

3d•Onsite

About The Position

Associated Students, Inc. (ASI) is a non-profit corporation guided by a student board and managed by full-time professional staff. ASI serves the entire campus population by providing opportunities for student engagement, student employment, and a multitude of programs and services. ASI operational support areas include human resources, financial services, information technology, facilities management, and marketing. ASI is looking for dynamic team members who value team learning, co-creation, and adaptability to best serve the needs of our students. As an evolving learning organization, ASI is human-centered and strives to live its values of care and growth. The purpose of ASI is to transform lives. With a commitment to learning, continuous improvement, and innovation, ASI is looking for a dynamic team member who supports team learning, co-creation, radical candor, psychological safety, growth mindset, and lives out equity, diversity, and inclusion practices. Under the oversight of the ASI Director of Organizational Effectiveness, the ASI IT department consists of two contracted Cal Poly Pomona IT staff and several ASI IT assistant technicians. Our mission is to transform dreams into reality through technology. As a support service, our customer is our staff. We believe in providing reliable, integrated, and forward-thinking IT services to enable success for the 500+ ASI staff. Under general supervision of the IT Project Manager, the IT Assistant Technician provides quality customer and technical assistance in support of the organization’s IT functions. An ideal candidate should be familiar with IT equipment and applications for moderate level of independent judgment and decision-making. This position will also assist in the research, development, enhancement, and maintenance of technologies in the organization.

Requirements

A minimum of 8 units of computer science coursework required; Computer Science or Engineering major preferred
Knowledge of technical terminology, configuration, and troubleshooting of standard hardware/software currently in use (e.g., Windows PC, macOS devices, Android OS devices, iOS devices, Microsoft Office Suite, Adobe Acrobat, Adobe Creative Cloud, etc.)
Familiarity with VBScript, Active Directory, VPNs, PowerShell, HTML desired
Must possess exceptional interpersonal and customer service-oriented skills
Must be able to communicate effectively, verbally and in written form
Ability to prioritize tasks, display initiative, and remain flexible in a changing environment
Ability to make independent decisions and make appropriate recommendations
Ability to articulate instructions to end-users with various levels of computer literacy
Ability to gather and analyze facts, define problems, devise solutions, and take appropriate action
Ability to maintain professional work conduct
Must possess ability to work well within a team and/or independently, when necessary, without close supervision
Demonstrated ability to work with a diverse student population and campus community
Ability to satisfactorily complete a background check (including a criminal records check)

Responsibilities

Provides technical support in-person, by phone, or through remote desktop tools to end-users
Assists with providing troubleshooting of computer hardware and software-related issues
Assists with the configuration, testing, deployment, and routine maintenance of technical equipment including, but not limited to: desktops, laptops, tablets, mobile devices, hand scanners, barcode scanners, printers, scanners, and various peripherals
Assists with routine auditing of computer hardware inventory and supplies
Collaborates with ASI departments to gather functional requirements for IT projects and assists with the planning, coordination, and communication between various stakeholders
Assists with the research, development, and feasibility study of new technologies
Assists with evaluating current technological resources and analysis of technical needs throughout organization
Assists with the creation of technical and procedural documentation
Assists ASI IT department with various projects and assignments as needed
Performs other IT projects as assigned