IT Assistant (Animation)
Powerhouse Animation Studios I•Austin, TX
•$50,000 - $55,000•Onsite
About The Position
Reporting to the Senior IT Manager, the IT Assistant provides technical and administrative support for Powerhouse Animation Studio's production and studio teams. Working under the guidance of the Senior IT Manager, this role assists with day-to-day technical support, workstation setup, equipment maintenance, inventory management, and basic troubleshooting to help keep artists and staff productive.
Requirements
- Familiarity with Windows operating systems.
- Proficiency using Adobe Creative Cloud applications, including After Effects, Photoshop, and Premiere Pro.
- Familiarity with Google Workspace.
- Basic understanding of computer hardware components such as RAM, storage drives, power supplies, graphics cards, and peripheral devices.
- Strong attention to detail and organizational skills.
- Excellent communication and customer service skills.
- Ability to prioritize multiple requests while remaining calm and professional.
- Ability to lift and move computer equipment (up to approximately 40 pounds).
- Ability to travel to the Powerhouse Austin office as needed.
Nice To Haves
- Familiarity with Toon Boom Harmony, Storyboard Pro, and Clip Studio Paint preferred but not required.
Responsibilities
- Provide Tier 1 technical support for artists and studio staff.
- Troubleshoot and resolve common workstation and software issues, escalating more complex problems to the Senior IT Manager when appropriate.
- Monitor render farms and assist with routine maintenance, configuration checks, and identifying common render issues.
- Perform basic preventative onsite maintenance on studio workstations, including cleaning equipment and organizing hardware.
- Assist with workstation deployment, setup, and configuration for new hires and production staff.
- Perform basic hardware troubleshooting for monitors, keyboards, mice, headsets, storage devices, and other peripherals.
- Assist with graphics updates, Windows configuration, and routine software troubleshooting.
- Assist with inventory management by maintaining accurate records of computer hardware, peripherals, software licenses, and other IT assets.
- Organize equipment, accessories, cables, storage devices, and recyclable electronics.
- Remove, label, and organize storage drives from decommissioned equipment.
- Assist with conference room and remote meeting technology setup and troubleshooting.
- Help maintain organized IT workspaces and equipment storage areas.
- Follow established IT procedures and document completed work.
- Recognize when technical issues require escalation and communicate them promptly to the Senior IT Manager.
- Perform other technical and administrative duties as assigned.
Benefits
- Comprehensive medical coverage (including HSA options)
- Dental and vision insurance
- Life and AD&D insurance at no cost, with voluntary coverage options
- Short-term and long-term disability insurance
- Supplemental benefits, including accident and hospital indemnity coverage
- Wellness programs, including telemedicine and chronic care support
- Company Paid Holidays
- Paid and Sick Time Off
- 401K Contributions with up to a 4% Company Match after 90 days of employment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
