IT Asset Management Coordinator

ComputerCare • Cambridge, MA

9d • $23 - $26

About The Position

As an IT Asset Management Coordinator, you’ll be the heartbeat of our device life-cycle process—making sure laptops, tablets, and phones are checked in, set up, repaired, tracked, and moved where they need to go. You’ll review and diagnose devices, open service tickets, verify warranties, and help customers understand next steps in their repair journey. This role keeps our asset data accurate, supports smooth logistics across sites, and ensures every device is accounted for from arrival to deployment.

If you enjoy staying organized, solving tech-related puzzles, and keeping operations running smoothly, this role puts you at the center of it all.

Requirements

• 1+ years of experience in a Customer Service role
• Knowledge of Microsoft Office or Google Suite
• Strong organization skills, attention to detail, and the ability to manage multiple tasks
• Familiarity with device repairs and/or shipping and receiving
• Ability to regularly lift, push, or pull 50+ lbs.

Nice To Haves

• Netsuite or applicable SaaS experience is a plus!
• Familiarity with device repairs, shipping/receiving, or general IT workflows (also a plus!).

Responsibilities

• Perform administrative tasks to support the full device lifecycle, including checking in computers, phones, and tablets, opening service tickets, verifying warranties, and providing customers with clear communication.
• Review, diagnose, and troubleshoot customer devices to identify performance issues and determine required repairs.
• Transfer devices and parts between offices, including pickups, deliveries, shipments, preparing manifests, and tracking scheduled deliveries for manufacturers and clients.
• Update internal and client asset management systems throughout the repair process, including documenting lifecycle details, escalations, comments, and resolution steps.
• Install and configure operating systems, software applications, security software and other peripheral applications specific to the customers’ needs, and ensure each image meets the customers’ requirements and internal quality guidelines as provided by them.
• Troubleshoot with vendors using provided portals and coordinate support as needed.
• Handle onboarding and offboarding hardware setups for “special case” clients, including new hires, break/fix needs, and employee exits, and monitor those projects daily.
• Manage “storage customer” inventory, indexing non-deployable assets and preparing items for e-waste or long-term storage.
• Partner with Customer Service, Sales, and Hardware Repair Technicians to coordinate hardware repair.
• Manage and process assets physically and systematically prior to shipping/handoff.
• Maintain an organized workspace to ensure smooth sorting, staging, and distribution of devices.
• Work cross-functionally with other departments to meet established service level agreements (SLAs).
• Conduct cycle counts, reconcile discrepancies, and report findings to leadership.
• Proactively support the broader service department by assisting in various operational areas when needed.
• Engage positively and professionally with vendors, customers, and internal teams, consistently aligning with company values.

Benefits

• Comprehensive Medical, Dental, and Vision plans to keep you feeling your best
• 401(k) with employer match—because your future matters
• Company-paid Life Insurance, plus HSA & FSA options
• Employee Assistance Program (EAP) for real support when you need it
• Adoption Assistance to help grow your family
• Commuter Benefits for an easier ride
• Free Coursera Professional Certifications to level up your skills
• Generous vacation & sick time, plus paid time off to give back to your community

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed