Asset Manager

TEKsystems•Fort Worth, TX

1d•$60 - $70•Hybrid

About The Position

As an IT Asset Management Analyst, you will play a critical role in shaping how technology is managed, optimized, and trusted across our organization. Your work will not only improve systems—it will help clinicians focus on what matters most: caring for children. If you’re energized by turning complex data into clear insights, improving team processes, and building smarter, more reliable systems, this is your opportunity to make a real impact in a mission-driven, collaborative environment.

Requirements

Minimum 2 years of direct Hardware or IT Asset Management experience
Proficiency in ITIL and ITAM frameworks, including CMDB relationships, data models, and discovery/reconciliation processes
Associate Degree in Business, Information Systems, or a related field
Equivalent Experience: In lieu of a degree: 4 years of direct IT Asset Management experience plus a High School Diploma
Asset management, ITAM, SAM Pro, HAM Pro, Asset inventory, Servicenow, Inventory management
The person we need should be able to move beyond daily administration and focus on process and data governance
This is not a help desk or technical support role, so that should not be their primary experience
They should exhibit a positive personality that is comfortable navigating both customers and leadership to champion business cheerleaders and gather business requirements
Our focus is on practical and recent asset management experience in current ServiceNow platform, primarily HAM Pro. Specifically, Speak common ServiceNow terminology
Understand the difference between business services and business applications and Asset Management’s role in these
Be able align experience to the role and communicate how they would help Cook Children’s mature Asset Management in ServiceNow
Have a clear understanding of when to track an item as a CI, an Asset or both in ServiceNow
Understand hardware lifecycle management
Understand how to leverage ServiceNow’s Agent Mobile app for inventory and audit (other barcode experience could be a transferrable skill)
Experience with the Common Service Data Model (CSDM) framework in relation to asset management
Have the decision-making skills to plan collaborations necessary and next steps, when faced with conflicting or incomplete data
Understand dependencies between HAM, SAM and other ServiceNow modules
Embody a proactive and cooperative team spirit
Great communication skills

Nice To Haves

3–5 years of hands-on experience with ServiceNow Hardware Asset Management or 7+ years of broader ITAM experience
Strong working knowledge of ServiceNow ITAM, especially HAM Pro or Enterprise
Deep understanding of ITIL/ITAM frameworks, CMDB structure, and lifecycle management best practices
Proven ability to analyze complex datasets and translate findings into actionable business improvements
Experience with Software Asset Management (SAM) and integration into a mature ITAM program
Relevant certifications (e.g., ITIL, CSAM, CHAMP, CITAM)
Experience in healthcare or regulated environments
Passion for continuous improvement and building scalable, sustainable processes

Responsibilities

Strengthen our IT Asset Management program by leading initiatives that improve visibility, accuracy, and lifecycle governance across hardware and software assets
Transform data into actionable insights by analyzing asset and CMDB relationships to uncover inefficiencies, reduce risk, and identify cost-saving opportunities
Elevate ServiceNow capabilities by optimizing HAM Pro/Enterprise functionality and improving discovery, reconciliation, and reporting processes
Drive process improvements that simplify workflows, increase automation, and enhance the experience for internal stakeholders
Partner across IT, clinical, and business teams to align technology with real-world needs and improve outcomes
Contribute to strategic direction by influencing roadmap decisions and advancing a mature, forward-thinking ITAM practice