IT Asset Management Analyst I
About The Position
The IT Asset Management Analyst I is responsible for the hands-on operational execution of the IT hardware lifecycle — from procurement and receipt through deployment, tracking, maintenance, and secure retirement. This role is primarily warehouse- and asset-focused and includes limited technical responsibilities such as basic hardware troubleshooting, warranty repair (RMA) coordination, and device readiness. The ideal candidate brings a blend of warehouse operations, IT asset management discipline, and working knowledge of IT support, ensuring hardware is accurately tracked, compliant with NERC/CIP requirements, securely transported, and deployed in a ready-to-use state. This is a contract position supporting a regulated electric utility environment.
Requirements
- Ability to work independently or as part of a team with minimal supervision.
- Ability to prioritize system-generated (ServiceNow) tasks based on criticality and meet deadlines.
- Self-motivated; detail- and goal-oriented with an innovative mindset.
- Strong communication and presentation skills.
- Experience applying IT data analysis techniques using Excel, PeopleSoft, and ServiceNow.
- Strong interpersonal and team-building skills with the ability to work across diverse teams and influence change across functional and business boundaries.
- Must be reliable, accountable, and flexible.
- Ability to occasionally stand, walk, or sit for prolonged periods of time.
- Ability to climb, stoop, kneel, crouch, or crawl as required to perform job duties.
- Ability to lift, move, and carry equipment weighing between 10 and 70 pounds to perform essential job functions.
Responsibilities
- Manage all daily warehouse operations for IT hardware, including receiving, shipping, storage, staging, and physical inventory.
- Asset tag, document, and maintain accurate records of all IT equipment using IT Asset Management tools such as ServiceNow.
- Reconcile purchase orders, verify shipment counts and condition, and escalate discrepancies when needed.
- Coordinate hardware distribution and asset returns for IT teams and end users.
- Support hardware procurement activities and maintain stock levels of standard devices and accessories.
- Perform scheduled weekly deliveries and pickups of IT hardware and accessories to company locations using a company-provided vehicle, ensuring secure transport and documented chain-of-custody.
- Maintain chain-of-custody documentation and follow NERC/CIP requirements for secure handling, transport, and tracking of assets.
- Perform basic troubleshooting of laptops, desktops, and peripherals before escalating to workstation or endpoint support teams.
- Validate device readiness and ensure quality before releasing hardware to end users.
- Support user device replacements, swaps, and lifecycle refresh activities.
- Coordinate warranty repair and RMA activities with hardware vendors and manufacturers.
- Perform secure data wipes, drive destruction, and end-of-life asset handling in compliance with NERC/CIP and internal security standards.
- Document disposition steps and maintain audit-ready lifecycle records within ServiceNow or approved asset systems.
- Ensure awareness of internal control processes and SOX-related asset handling guidelines.
- Maintain and update standard operating procedures for IT asset handling and warehouse operations.
- Assist in developing efficient workflows to optimize inventory accuracy, deployment speed, and data quality.
- Collaborate with workstation, network, security, procurement, and IT Asset Management teams to support enterprise hardware standards and refresh cycles.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
