IT Asset Field Support Analyst

Fairview Health Services • Minneapolis, MN

1d

About The Position

The IT Asset Support Analyst is responsible for managing and supporting IT assets across the organization. This role requires a proactive individual who can take ownership of technical issues, coordinate small projects, ensuring high levels of client satisfaction through effective communication and prompt resolutions.

Requirements

• A.A./A.S. or equivalent work experience with focus on Information Technology/Systems related technical field or equivalent combination of education or experience
• 1 year experience within IT support or
• 1 year experience of hands-on desktop and printer hardware support
• In depth knowledge of desktop/laptop PCs, enterprise printers, and peripherals and good knowledge of computer networking technologies
• Familiar with IT ticketing systems such as Service Now
• Reliable personal transportation to perform work at multiple sites during a scheduled shift
• Ability to work on call, as scheduled.
• Excellent customer service
• Excellent oral and written communication skills
• Excellent prioritization and problem-solving
• Team oriented with excellent interpersonal skills
• Proven ability to act with a sense of urgency while maintaining composure and professionalism during potentially emotional critical situations
• Ability to be accountable for actions and willing to take control of situations
• Detail oriented and able to work in team or individual basis
• Drivers License

Nice To Haves

• Bachelor of Science or equivalent work experience with focus on Information Technology/Systems related technical field
• 1 + years of working in an enterprise (10,000+ users) and/or healthcare environment
• 1+ years of experience with hands-on PC repair.
• 1+ years of experience working with user accounts in Active Directory
• Experience managing small inventory of equipment
• Experience planning and executing small initiatives/projects
• Competent in Visual Basic or PowerShell
• Microsoft Certified Professional (MCP)
• Mobility+
• A+; Network+

Responsibilities

• Accountability & Ownership: Take ownership of technical issues related to IT assets, ensuring high levels of client satisfaction through effective communication and prompt resolutions.
• Incident & Request Management: Respond to escalated requests from the Service Desk regarding endpoint devices and IT asset-related issues via telephone, email, and on-site support.
• Asset Deployment & Troubleshooting: Execute or support the imaging, installation, deployment, and troubleshooting of IT assets such as desktops, laptops, mobile devices, printers, and peripherals, including upgrades and replacements, on a project or individual basis.
• Onboarding Support: Manage thorough and timely setup of IT assets for new and existing end-users, ensuring compliance with company standards.
• Collaboration: Coordinate with cross-functional technology teams to troubleshoot, diagnose, and resolve IT asset-related issues promptly, ensuring proper escalation and hand-off when necessary.
• Documentation & Monitoring: Document, track, and monitor IT asset requests, problems, and actions per defined processes to ensure timely resolution and high levels of end-user satisfaction.
• Cabling & Network Support: Provide first-level cabling configuration and support for network and phone issues, including tasks such as punch-downs and cable patching, as related to IT assets.
• Audit Support: Assist with audit activities by providing accurate IT asset records, data, and adherence to established policies and processes.
• Project Coordination: Support small-to-medium IT asset-related projects, ensuring effective planning, execution, and completion.
• Policy Champion: Advocate for and enforce established IT asset management processes and policies across technology teams and business units.
• Technical Guidance and Leadership: Provide technical expertise, documentation, and training to junior team members, ensuring consistent adherence to IT asset management best practices.
• Process Improvement: Contribute to the creation, execution, and maintenance of best-in-class IT asset management processes to ensure timely response, fulfillment, and user satisfaction.
• Strategic Collaboration: Work with management to document and refine IT asset-related processes, procedures, and tools for improved efficiency and effectiveness.
• Continuous Improvement: Offer subject matter expertise and support to enhance IT asset management procedures, anticipate end-user needs, and align with organizational goals.
• On Call: Participate in on-call rotation outside of normal business hours if required.
• Mobile: Responsible for performing work at multiple Fairview sites and transporting equipment, as needed within a scheduled shift.
• Inventory Management: Responsible for tracking and maintaining the inventory at the assigned site.

Benefits

• Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees