IT Asset Deployment and Recovery Officer
About The Position
Change Grow Live is a charity dedicated to making a difference in the lives of Service Users by offering support and respect in a safe environment. Our core values are ‘Be open, be compassionate and be bold’. Our Digital and IT team supports over 6,500 colleagues and volunteers across more than 180 locations nationally. We are recruiting for an IT Asset Deployment and Recovery Officer to join our on-site Assets team in Brighton. This role is key to ensuring colleagues receive the necessary equipment while maintaining accurate asset records throughout the lifecycle of our IT equipment. You will play an important part in supporting asset deployment, returns, recovery activity, and stock management, helping to improve compliance, reduce costs, and deliver an excellent experience for our colleagues and volunteers. We are looking for someone who is highly organised, detail-oriented, and able to manage multiple priorities in a busy environment. You will have the opportunity to work closely with the Service Desk, Asset Engineers, and the wider Digital and IT teams, contributing to the effective management of thousands of IT assets across the organisation.
Requirements
- Experience maintaining accurate asset, deployment, recovery or stock records within an ITSM, ITAM, inventory, finance or stock management system.
- Strong attention to detail and an understanding of the importance of accurate asset management, stock control and compliance processes.
- Experience using Microsoft Excel to interpret, analyse and manipulate data.
- Experience using ITSM, ITAM, inventory or stock management systems to manage requests, returns, compliance activity and asset records.
- Good organisational skills with the ability to manage multiple priorities, track outstanding actions and maintain accurate records.
- Ability to support equipment deployment, recovery, stock movement and inventory management activities in a structured and efficient manner.
- Strong written and verbal communication skills, with the ability to liaise effectively with colleagues, managers, suppliers and technical teams.
- Ability to follow agreed processes and procedures relating to purchasing, stock control, compliance and data quality.
- Experience producing documentation, procedures and supporting guidance material.
- Ability to work independently, use initiative and identify opportunities to improve existing processes.
Nice To Haves
- Experience of Microsoft Intune
- Familiarity with ITIL processes
- Knowledge of ISO27001 standards
Responsibilities
- Supporting the deployment, tracking, recovery, and lifecycle management of IT equipment across the organisation.
- Ensuring assets are accurately recorded, effectively managed, and available when required.
- Maintaining accurate asset, deployment, recovery, or stock records within an ITSM, ITAM, inventory, finance, or stock management system.
- Interpreting, analysing, and manipulating data using Microsoft Excel.
- Managing requests, returns, compliance activity, and asset records using ITSM, ITAM, inventory, or stock management systems.
- Managing multiple priorities, tracking outstanding actions, and maintaining accurate records.
- Supporting equipment deployment, recovery, stock movement, and inventory management activities in a structured and efficient manner.
- Liaising effectively with colleagues, managers, suppliers, and technical teams.
- Following agreed processes and procedures relating to purchasing, stock control, compliance, and data quality.
- Producing documentation, procedures, and supporting guidance material.
- Working independently, using initiative, and identifying opportunities to improve existing processes.
Benefits
- Dedicated weekly Wellness Hour
- Access to our Wellness Hub
- Comprehensive Employee Assistance Programme
- Extensive training
- Funded learning
- Pathways into senior or specialist roles
- Transparent pay
- Contributory pension scheme
- Additional support through our wellbeing resources
- 25 days of annual leave plus bank holidays (pro rata), increasing to 30 days over five years of service
- Supportive, values-led team environment
- Discounts on shopping, cinema trips, holidays and more
- Refer a Friend scheme
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
