IT Asset Analyst (Max $25/hr W2)

Lenmar Consulting Inc. • West Des Moines, IA

8h • $0 - $25

About The Position

This role leverages ServiceNow to manage assets and helps maintain the quality data records. The IT Asset Analyst will assist with software entitlements in ServiceNow and read and understand software licensing agreements. The position requires 3-5 years of total related experience, with 1-3 years' experience in IT procurement, IT asset management, IT contract management, or a related field, or 1-3 years' experience in IT software asset management.

Requirements

• 3-5 years of total related experience.
• Ability to assist with software entitlements in ServiceNow.
• Ability to read and understand software licensing agreements.
• 1-3 years' experience in IT procurement, IT asset management, IT contract management or a related field OR 1-3 years' experience in IT software asset management.
• Device/Asset Management Experience: Proven ability to manage device inventories effectively.
• Strong Spreadsheet Management Skills: Proficient in organizing and maintaining data.
• Attention to Detail: Thorough and precise in managing assets and documentation.
• Customer Service Orientation: Professional and responsive to inquiries and escalations.
• Escalation Handling Skills: Capable of managing and resolving escalated issues effectively.

Nice To Haves

• Previous work in Desktop Support or Help Desk environments is a plus.
• ServiceNow experience is a plus.
• IT Asset Management familiarity is valued.
• Strong customer service skills required.

Responsibilities

• Coordinate computer distribution and return processes.
• Address and resolve end-user requests, including escalations, warranty claims, and repair issues.
• Collaborate with physical asset management processes, including shipping and receiving tasks.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed