IT Applications Admin Mgr

MV Transportation•Dallas, TX

About The Position

MV Transportation is seeking an IT Applications Admin Mgr to serve as a critical link between enterprise strategy and division-level execution. This role is responsible for driving successful adoption, optimization, and ongoing performance of technology, processes, and operational standards across transit locations. The IT Applications Admin Mgr partners closely with local division leadership to ensure each location is equipped to deliver first-class service, operational excellence, and scalable performance. As part of the Division Enablement Team, you will be central in delivering consistent, scalable, high-performing operations across all divisions. You will play a key role in enabling the success of both our technology investments and our service delivery, directly impacting operational performance and client satisfaction nationwide.

Requirements

Minimum 8 years of experience in transit operations and transportation technology
Very strong understanding of dispatch, scheduling, or paratransit systems
Background in IT systems, implementation support, or operational analytics
Experience supporting go-lives or large-scale change initiatives
Proven ability to analyze operational data and drive performance improvements
Strong problem-solving and root cause analysis skills
Detail-oriented with a proven history as a self-starter who can work independently with minimal supervision
Excellent verbal presentation and written communication skills with ability to present to all levels of the organization
Ability to be influential and establish positive working relationships across the organization
Outstanding organizational and effective time management skills
Excellent problem-solving, analytical, critical thinking skills and results oriented

Responsibilities

Serve as the primary point of contact supporting assigned divisions
Lead recurring engagements with division leadership to review operational performance and system utilization
Provide hands-on guidance across dispatch, scheduling, maintenance, and technology usage
Ensure divisions are fully leveraging enterprise tools and systems
Monitor and improve key operational performance indicators
Analyze performance trends and identify root causes of issues
Develop reporting and present insights to division and corporate leadership
Support new division startups, client implementations, and system rollouts
Translate enterprise initiatives into division-level processes and playbooks
Ensure readiness through training, documentation, and stakeholder alignment
Drive consistent adoption of new tools and operational changes across divisions