IT Application Support Specialist

FIRST STATE BANK•Saint Clair Shores, MI

5d•Onsite

About The Position

To ensure smooth and effective operations of banking systems including core banking applications, software applications, computer platforms, etc., through direct and indirect actions by working closely with bank personnel, leadership, and outside resources to enable and improve the business process through technology.

Requirements

Three to five years Bank related experience, Operations preferred
Familiarity with artificial intelligence (AI) tools and their practical use in the workplace.
Excellent oral and written communications skills
Strong knowledge of data processing operations
Knowledge of Microsoft 365, Core Banking applications
Project Management
Expense Tracking
Ability to handle various tasks simultaneously
Ability to train others and work effectively with other departments
High school diploma or equivalency (GED)
Specialized training such as that acquired in up to one year of college, technical, vocational, trade or business school
Proficiency using Microsoft Windows/Office and bank technology

Nice To Haves

FISERV Specialized training preferred

Responsibilities

Manage Core Banking applications including security specifications (Fiserv)
Perform troubleshooting, testing, problem solving, installation, and upgrades for Fiserv and other ancillary applications
Plan, organize, and direct the completion of Application projects
Develop and distribute critical employee communications for new and existing software, implement new features, and evaluate software and product updates
Manage Core Reporting, file delivery, and job processing including COLD Storage (Fiserv Director)
Manage suite of Fiserv on premise application servers
Manage file and data transfer between the Fiserv Data Center and banking systems (COF, payroll files, etc.)
Manage Statement Processing (physical and online statements, notices, and email notifications)
Manage components of the Microsoft 365 suite (FSB Portal/SharePoint, Teams, Yammer, etc.)
Audit user access on Core System (Navigator, Director, Teller, etc.) and ancillary systems (Federal Reserve, Instant Issue Card Services, DocuSign, Box.com, etc.)
Manage and perform special access requirements for Core Systems (Navigator, Director, Teller, etc.) and ancillary systems (Federal Reserve, Instant Issue Card Services, DocuSign, Box.com, etc.)
Serve as the escalation point for complex application issues requiring advanced troubleshooting or modification (Fiserv, SharePoint, ect.)
Work closely with all departments to identify and implement efficiencies and process gains
Actively involved in Business Continuity exercises and events
Maintain and monitor relationships with key technology vendors and work with them to resolve problems
Monitor First State Bank Helpdesk and Fiserv Core ticketing systems
Assist with multi-media content for employee photos, live streaming, and bank sponsored events
Requires after-hours availability to provide remote support via VPN (all access support)
Maintain a courteous and professional relationship with co-workers while maintaining timely and prompt daily attendance
Other duties as assigned