IT Application Support Manager - SAP
About The Position
In the role of IT Application Support Manager - SAP, you will oversee Managed Service Providers and ensures reliable, high-quality support for critical business applications in Milwaukee, WI. This role drives operational excellence through continuous process improvements, strong governance, and effective transition-to-operations for new projects. Partnering closely with regional IT and business stakeholders, the manager ensures third-party services are delivered consistently and without disruption to core business operations. This role is a critical SAP application support lead, part of the Platform Enterprise operations team, supporting the SAP platform underpinning supply chain and brewery operations, driving stability, performance, and issue resolution across S/4HANA and ECC modules including. Partners closely with the managed service provider (MSP) and business stakeholders to coordinate incident resolution, enhancements, and integrations that keep production planning, warehousing, transportation, and order-to-cash processes running reliably across breweries and distribution.
Requirements
- Bachelor’s degree in IT, Computer Science or Equivalent experience
- Minimum of 8 years of experience in application development or delivery
- Functional knowledge of key SAP platforms and modules, including SAP S/4HANA, SAP ECC, EWM, TM, MM, SD, and FI/CO, sufficient to provide application ownership, govern service delivery, and assess business impact.
- Expertise in IT service management and MSP governance, including SLA/KPI management, vendor oversight, and outsourced support models
- Proven incident, problem, and change management skills in enterprise-critical, integrated application environments.
- Strong analytical and problem-solving skills to diagnose complex cross-system issues and drive root-cause resolution and continuous improvement.
- Capability to govern and usage of AI observability tools, dashboards and metrics.
- Excellent communication and stakeholder-management skills, with the ability to translate technical issues into clear business impact for leadership.
- Ability to operate both strategically and tactically, influence without direct authority, and maintain strong ownership and accountability
- You build relationships and collaborate to get to the desired outcome. You take accountability for results – acting with integrity and honoring commitments
- You take accountability for results – acting with integrity and honoring commitments
- You have a thirst for learning – you are always looking for ways to learn and help one another grow
- You exhibit our core values
Responsibilities
- Manage relationships with third parties to ensure the effective running of IT applications, ensuring consistent adherence to and proper execution of agreed policies and procedures by all parties
- Oversee operational aspects of our Managed Service Providers and drive service excellence by continuous service improvements and operational governance. Improve Operation processes and support critical applications that drive our business
- Lead Transition to Operations activities for projects with quality and consistency to drive stability to the applications
- Works closely with regional IT and business stakeholders to understand application support needs and manage the third-party service providers responsible for fulfilling those needs.
- Oversee activities associated with monitoring, analysis, and reporting of application service provider performance
- Develop plans to identify and fix root causes of application outages and incidents following agreed upon change control and release management processes
- Act as point of escalation for IT service delivery concerns form the business and IT management for your area, ensuring business impacts are identified and discussed
- Collaborate with project teams and application/service transition team to ensure that new services and upgrades are implemented without adverse impact to the company’s critical core systems
Benefits
- Flexible work programs that support work life balance including a hybrid work model of 4 days in the office
- We care about our People and Planet and have challenged ourselves with stretch goals around our key priorities
- We care about our communities, and play our part to make a difference – from charitable donations to hitting the streets together to build parks, giving back to the community is part of our culture and who we are
- Engagement with a variety of Employee Resource Groups, which can provide volunteer opportunities, leadership experience, and networking through the organization
- Ability to grow and develop your career centered around our First Choice Learning opportunities
- Participation in our Total Rewards program with a competitive base salary, incentive plans, parental leave, health, dental, vision, 401k option with incredible employer match, generous paid time off plans, an engaging Wellness Program, and an Employee Assistance Program (EAP) with amazing resources
- On site Pub, access to cool brand clothing and swag, top events and, of course... free beer and beverages!
- Work within a fast paced and innovative company, meeting passionate colleagues and partners with diverse backgrounds and experiences
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What This Job Offers
Job Type
Full-time
Career Level
Manager
