IT Application Specialist

Michigan Virtual•Lansing, MI

1d•$27 - $30•Hybrid

About The Position

The IT Application Specialist provides technical support for Michigan Virtual's enterprise applications and technology services. Responsibilities include supporting user accounts, licensing administration, enterprise application support, onboarding activities, staff training, documentation, and technology adoption. This role serves as a key resource in helping staff effectively utilize enterprise technology tools and services while maintaining accurate documentation and training resources. The IT Application Specialist works collaboratively with internal stakeholders, vendors, and the Managed Service Provider to support operational excellence and continuous improvement. This role heavily emphasizes client-facing customer service excellence and prompt resolution of day-to-day user requests. About Michigan Virtual: Michigan Virtual is a Lansing-based nonprofit 501(c)(3) organization dedicated to advancing education through research, innovation, policy, and digital learning solutions. Our mission is to maximize learning and teaching by bringing together the best in people and technology. Our vision is to be Michigan's leader in innovation in education. We serve over 300 full- and part-time employees who are passionate about making a difference for students, educators, and families across Michigan. Our Culture: We believe in a culture of caring. At Michigan Virtual, every team member is welcomed, heard, and valued. Our monthly Culture Committee creates opportunities for connection, reviews staff feedback, and champions a positive workplace. We emphasize professional growth and continuous learning for all of our employees. Our highly collaborative workplace fosters opportunities to use your unique skills, abilities and perspectives in service of our partners and constituents. Strategic Focus: Our strategic plan guides us through 2030 as we help shape a more flexible and equitable K–12 education system in Michigan. To learn more, visit: https://michiganvirtual.org/about/strategic-plan/ Work That Makes a Difference. Culture That Makes It Possible. What to expect after you apply: Apply now and help us build the future of education in Michigan! A member of our Human Resources team will review applications materials throughout the posting. Yes, all submissions are reviewed by a real person! If you are selected to move forward in the process, we will reach out with details. If you are not moved forward, we will let you know that, as well. We will start this process after the posting closes in mid-July. We are planning for a start date of mid August.

Requirements

Associate Degree in Applied Science, Information Technology, Computer Science, Educational Technology, or related field, or equivalent combination of education and experience.
Minimum two years of experience supporting enterprise applications, user accounts, or technology services.
Experience providing end-user support and training in a professional environment.
Working knowledge of Microsoft 365, Google Workspace, SharePoint, and other enterprise technology platforms utilized by Michigan Virtual.
Knowledge of user account administration, licensing management, and access provisioning processes.
Ability to troubleshoot and resolve enterprise application issues.
Experience creating and maintaining user documentation, process documentation, and training materials.
Ability to conduct technology onboarding and end-user training.
Strong customer service and relationship-building skills.
Effective verbal, written, and presentation skills.
Ability to manage multiple priorities while maintaining attention to detail.
Ability to identify opportunities to improve processes and user experience.
Understanding of data privacy, security awareness, and responsible technology use.
Ability to collaborate effectively with vendors, internal stakeholders, and the Managed Service Provider.
Experience utilizing service management, workflow management, project management, or collaboration platforms.
Working knowledge of artificial intelligence (AI) tools and applications relevant to the role, with the ability to use AI appropriately to support productivity, create new value, strengthen human connections, and improve work processes.

Nice To Haves

Microsoft 365 Fundamentals (MS-900) or equivalent knowledge obtained through experience.
Microsoft Azure Fundamentals (AZ-900)
Google Workspace Administrator

Responsibilities

Provide technical support for Michigan Virtual's enterprise applications and technology services
Troubleshoot and resolve day-to-day enterprise application issues and service requests.
Assist users with application functionality, workflows, and technology best practices.
Escalate complex technical issues to appropriate internal resources, vendors, or the Managed Service Provider.
Support testing and validation activities related to enterprise application updates and enhancements.
Create, maintain, modify, and deactivate user accounts across enterprise applications and technology services.
Assign, manage, and recover software licenses in accordance with organizational procedures.
Maintain accurate records related to user accounts, application access, and licensing.
Support onboarding and offboarding activities related to user accounts, application access, and licensing.
Conduct technology onboarding sessions and enterprise application training for staff.
Create, maintain, and improve user documentation, process documentation, training materials, and support resources.
Support staff adoption of new technologies and enterprise applications through training, communication, and ongoing support.
Participate in planning, testing, documentation, training, and support activities associated with technology rollouts and application enhancements.
Collaborate with vendors and the Managed Service Provider to support enterprise application initiatives.
Assist with operational processes related to enterprise applications, licensing, and technology services.
Support Michigan Virtual's security posture through proper administration of user accounts, licensing, and application access
Assist with user access reviews and account validation activities.
Participate in security audits involving enterprise applications, user accounts, and access controls.
Maintain documentation and records required to support security and compliance activities.
Leverage AI tools, where appropriate, to enhance efficiency and creativity in daily workflows while exercising professional judgment to ensure accuracy, ethics, security, and data privacy.
Support users in the effective and responsible use of approved AI-enabled technologies and productivity tools.