IT Application Specialist

Charter Next Generation•Milton, WI

About The Position

At CNG, we are owners. We empower every individual to make a significant impact — because every moment matters. Whether you’re starting your career journey or aiming for the next level, we foster a supportive environment where your contributions are valued and celebrated. Why Join CNG? Employee Ownership: Every employee receives equity shares, enabling you to participate in our company's growth and prosperity. Work-Life Balance: We support true work-life integration for all CNG employee owners. Career Growth: Advance your career within our expanding network of manufacturing facilities with comprehensive training and development programs. Purpose-Driven Work: Help create sustainable packaging solutions that reduce food waste and protect our environment for future generations. The Role From supporting internal teams to developing next-gen materials, our professional roles span strategy, innovation, and purpose. At CNG, you’ll do work that matters—and own it all.

Requirements

Bachelor’s degree in Information Technology, Information Management, Engineering, or a related field preferred; equivalent work experience will be considered.
3–5 years of experience developing, implementing, or supporting business applications in an enterprise environment.
Demonstrated ability to configure application modules and independently resolve moderately complex application issues.
Experience with application deployment, testing, and system integration support; familiarity with data mapping and interface troubleshooting.
Familiarity with Agile, Waterfall, and software development lifecycle methodologies; project management or business analysis experience is a plus.
Good understanding of manufacturing processes and supporting systems; flexible packaging or industrial manufacturing experience is a plus.
Knowledge of SQL, VB, AI Programming or Progress programming language; experience working with database queries or working alongside developers is a plus.
Application Expertise: Independently configures modules and features to meet business requirements; understands data structures and core application architecture across assigned systems.
Business Process Understanding: Demonstrates good understanding of end-to-end business processes supported by assigned applications and how configurations impact those processes.
Troubleshooting & RCA: Independently diagnoses and resolves complex application errors and performance issues; performs root cause analysis for recurring problems.
Communication & Stakeholder Engagement: Exceptional written and oral communication skills; able to translate complex technical topics for business audiences and engage diplomatically with users around change.
Autonomy & Problem-Solving: Works independently on most tasks; solves moderately complex problems using standard procedures and sound judgment; knows when to escalate.
Project & Initiative Management: Manages smaller application projects or significant workstreams; takes initiative to identify and solve problems within scope; follows project plans and timelines with minimal oversight.
Vendor & Stakeholder Management: Liaises with application vendors for issue resolution; manages work through third parties; communicates effectively with business stakeholders on application matters.
Mentorship & Knowledge Sharing: May provide informal guidance or assistance to junior team members or end users; contributes to team documentation and knowledge base.

Nice To Haves

PMI or business analysis certification (e.g., CBAP, PMI-PBA).
Experience with ERP platforms common to manufacturing environments (e.g., SAP, Oracle, DTR, or equivalent).
Familiarity with MES, WMS, or manufacturing operations systems.
Experience with low-code/no-code development platforms or application automation tools.

Responsibilities

Independently configure application modules and features to meet defined business requirements; understand underlying data structures and core application architecture.
Provide first and second-level application support; deliver user training and develop comprehensive support materials.
Proactively identify user needs and suggest application usage improvements; partner with business teams to drive adoption and efficiency.
Support existing software which may require coverage outside of standard business hours.
Participate in or lead deployment of application enhancements, new modules, and updates; manage deployment tasks and ensure smooth transitions.
Review proposals, statements of work, and project documentation for application-related initiatives; collaborate with technical resources to test application functionality.
Utilize Monday.com and other workload management tools to document, assign, track, and follow up on requests, incidents, and project tasks.
Support and troubleshoot existing application interfaces (e.g., SAP-MES, ERP integrations); understand data mapping and transformation rules for assigned integrations.
Communicate and translate business requirements into clear, actionable system specifications; ensure stakeholder alignment on requirements, designs, testing, and deployment.
Maintain ongoing contact with business customers to ensure systems continually meet or exceed operational expectations.
Independently diagnose and resolve complex application errors and performance issues; perform root cause analysis for recurring problems and implement preventative measures.
Troubleshoot and resolve data errors and processing issues, working with technical resources and vendors as needed to restore normal operations efficiently.
Work independently on most tasks, solving moderately complex problems using standard procedures and sound judgment; escalate appropriately when broader impact is identified.
Manage smaller application-related projects or significant workstreams within larger programs; take initiative to identify and solve problems within scope.
Perform analysis, design, and process evaluations based on business requirements; promote adoption of new solutions among business users and functional areas.
Participate actively in IT functional team collaborations; share updates, surface risks, and contribute to continuous improvement of IT processes and practices.
Liaise with application vendors for issue resolution and technical queries; communicate complex technical information effectively to business stakeholders on application matters.
Manage work through vendors and third parties; support budget planning and management activities related to assigned applications.