IT Application & Data Analyst

City of Lake Stevens • Lake Stevens, WA

3d • Onsite

About The Position

Recruitment is now open for a new position within the IT Department! IT Applications-Data Analyst This position ensures the IT Department aligns with the City's evolving business needs and those of its customer departments by eliciting, analyzing, and validating enterprise applications, services, and data workflows. The role identifies opportunities to streamline business processes and recommends strategies to optimize the use of existing and emerging technologies—including artificial intelligence (AI), data analytics, and automation—to achieve departmental and citywide goals. The incumbent collaborates with IT staff and department stakeholders to understand operational needs and business processes and leads the development of digital solutions such as web/mobile applications, automated workflows, dynamic forms, reports, business intelligence (BI) dashboards, and technical documentation. The position also supports the creation of standard operating procedures, end-user training, and technology adoption initiatives across the City. The position exercises independent judgment in analyzing problems, identifying opportunities, and implementing innovative solutions that leverage both traditional IT and emerging AI technologies.

Requirements

• Bachelor’s degree from an accredited educational system in computer science, data science, information systems, or related field.
• Three (3) years experience in data analysis, integration and governance, AI tools and design studios (e.g., Dataiku, Azure AI Studio), and proven track record of managing data across multiple systems and monitoring data quality.
• Knowledge of: Emerging AI tools and platforms for municipal use.
• Knowledge of: AI tools and platforms (Dataiku, Azure AI, TensorFlow).
• Knowledge of: Data integration and ETL processes.
• Knowledge of: Business Intelligence tools (Power BI, Tableau).
• Knowledge of: Data governance standards and compliance frameworks.
• Knowledge of: Machine learning concepts and model lifecycle.
• Knowledge of: Cloud platforms (Azure, AWS, GCP).
• Knowledge of: SQL Programming language and management tools.
• Knowledge of: Lean Management System or Six Sigma principles.
• Knowledge of: Municipal organization, structure, policies, procedures, practices and objectives.
• Knowledge of: Correct English usage, spelling, grammar, and punctuation, including principles of business letter writing and report preparation.
• Skilled in: Programming and scripting: Python, SQL, Elastic Search, R for data analysis and automation.
• Skilled in: Data visualization and dashboard development: Power BI, Tableau.
• Skilled in: AI and automation tools: PowerApps, Power Automate (Flow), and SharePoint Designer.
• Skilled in: API integration and workflow automation.
• Skilled in: Troubleshooting data pipelines and AI models.
• Skilled in: Office 365 suite for productivity and collaboration.
• Skilled in: PowerShell and MS Graph for automation and system administration.
• Skilled in: Technical writing for documentation and reporting.
• Skilled in: Experience with Java, C#, or .NET for advanced integrations.
• Skilled in: Effective communication and collaboration across teams.
• Skilled in: Providing excellent customer service.
• Skilled in: Interpersonal behavior, using tact, patience, and courtesy.
• Skilled in: Proper use of telephone etiquette and techniques and ability to assist in answering diverse inquiries.
• Skilled in: Good organizational skills, detail orientated, and efficient with daily work.
• Skilled in: Understanding and following oral and written directions.
• Skilled in: Maintaining a variety of complex filing systems, records, and reports.
• Skilled in: Technical writing.
• Ability to: Analyze complex datasets and recommend actionable insights.
• Ability to: Develop API integrations and workflow automations within Office 365.
• Ability to: Apply data modeling techniques and create reports/dashboards.
• Ability to: Apply lean or six sigma principles to continuously improve processes, procedures and implement change management.
• Ability to: Communicate effectively—both orally and in writing—with diverse audiences.
• Ability to: Establish and maintain trust, confidence, and effective working relationships with subordinates, other city officials, and the general public; effectively interact with tact, patience, and courtesy.
• Ability to: Interpret and apply federal, state and local policies, laws and regulations.
• Ability to: Maintain attention to detail and ensure data accuracy.
• Ability to: Translate technical concepts into clear, business-friendly language.
• Ability to: Demonstrate customer focus and build strong partnerships across teams.
• Ability to: Establish and maintain effective working relationships with internal and external stakeholders.
• Ability to: Respond quickly and professionally to inquiries and issues.
• Ability to: Adapt to emerging technologies and drive innovation.
• Ability to: Prioritize and manage multiple projects in a fast-paced environment.
• Ability to: Maintain confidentiality of business records and other sensitive information.
• Successful completion of position-relevant background check, including fingerprinting.
• Must be able to obtain Information Services (CJIS) certification within 30 days of hire and maintain annually.

Nice To Haves

• Master’s degree in data analytics, AI/ML, or business intelligence preferred.
• Five (5) years’ experience in these areas is preferred.
• Microsoft Certified: Azure AI Engineer Associate (or equivalent) is preferred.
• SharePoint Administration and Development certification is preferred.
• Data Science or AI/ML certifications (e.g., TensorFlow Developer, AWS Machine Learning Specialty) is preferred.

Responsibilities

• Respond to user requests for service, enhancements, and training across city applications and databases.
• Recommend and deploy new technologies and improvements based on field observations and user feedback.
• Coordinate cross-functional projects and vendor relationships; conduct stakeholder workshops to identify new technology and AI use cases.
• Maintains regular, predictable and reliable attendance.
• Administer user access and building RBAC roles permission linked to job classifications, ensuring secure and efficient system usage.
• Maintain software integrations and troubleshoot application issues.
• Prepare procedures for installation, documentation, use, and maintenance of applications.
• Support and maintain the city’s website and content management systems.
• Conduct site usage analysis and manage stale content cleanup.
• Design and implement automated workflows using various techniques such as python, GIT, CI/CD tools, and Power Automate.
• Create and manage dynamic forms and business process automation tools.
• Design, tune, and deploy AI models to enhance operational efficiency and citizen engagement; monitor AI model performance and manage retraining schedules.
• Develop and maintain Retrieval-Augmented Generation (RAG) chatbots and conversational agents.
• Integrate AI systems with enterprise APIs and applications.
• Document AI workflows and ensure transparency and explainability; participate in AI governance, risk assessments, and compliance activities.
• Maintain structured and unstructured data in SQL, NoSQL, and time-series databases.
• Create customized reports using Power BI, and other BI tools.
• Support predictive analytics and data-driven decision-making; monitor data quality and mitigate bias in AI datasets.
• Provides back-up to other IT Department positions as needed
• Performs other duties as assigned.

Benefits

• Retirement- through the Washington State Department of Retirement Systems.
• Deferred Compensation- with city match.
• Excellent healthcare options- including medical, dental, vision insurance, city-paid life insurance and long-term disability, health savings accounts (HSA ), and Health Reimbursement Accounts ( HRA/VEBA) .
• Paid leave- including paid sick leave, paid vacation, flexible holidays, paid holidays, and bereavement leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level