IT and Maximo Support Specialist

Skookum•Anchorage, AK

6d•Onsite

About The Position

The IT and Maximo Support Specialist will support site users with IT device support, networking, and business system support, including Maximo, EZMAX, and Workday. A significant portion of this effort focuses on Field Technicians – ensuring high availability of EZMAX through their iPad devices. This role involves working with the central IT team to ensure site network, applications, and devices are available, reliable, and secure. It also includes supporting IBM Maximo mobility (EZMaxMobile) for all users, managing IT assets, understanding core IBM Maximo applications, identifying and escalating Tier 2 issues, and supporting IBM Maximo-based reports and MS Power BI development. The specialist will facilitate biweekly Maximo sessions, develop and present training curricula, and leverage innovation and data management to improve user experience and operational efficiencies. Interaction with technical consultants, site managers, and executives requires strong collaboration, communication, and relationship management skills. The role also includes support for sensor device connectivity, predictive tool data capture, and leading site usage of Teams and OneDrive. The individual must possess uncompromising ethics, work effectively under pressure in a fast-paced environment, and provide excellent customer service.

Requirements

A valid state driver’s license is required with the ability to obtain and maintain coverage by Tessera’s insurance.
Access to a federal military installation requires a REAL ID-compliant driver's license or an acceptable alternative, such as a U.S. passport or military ID, in accordance with the REAL ID Act.
Must be able to obtain and maintain applicable security clearances and installation access.
A background check and E-Verify will be conducted for this position.

Nice To Haves

Associate’s degree in technology, networking, or information systems preferred.
One (1) year of technology and networking experience in any industry preferred.
IT/Network certification preferred, such as CompTIA, Net+, or Security+.

Responsibilities

Work with the central IT team to ensure site network, applications, and devices are available, reliable, and secure for all site users – enabling high productivity.
Work closely with the Tessera IT team to assist with property accountability of issued and deployed IT assets.
Support IBM Maximo mobility (EZMaxMobile) for all users, including device support and configuration, training, and ownership of reported issues.
Responsible for resolving issues directly or through coordination with the Maximo Programmer/Analyst team.
Identify Tier 2 issues and opportunities and escalate to the Maximo Programmer/Analyst team.
Own the status of reported issues until they are resolved.
Understand IBM Maximo-based reports and MS Power BI development.
Works with Site Manager and functional leaders to identify required changes.
Can build and maintain basic MS Power BI reports and dashboards.
Facilitate biweekly Maximo sessions for each assigned site.
Responsible for identifying, prioritizing, and tracking both issues and opportunities discussed at each meeting.
Development and presentation of training curricula tailored to specific software modules, product functions, and user needs.
Application/device support, requirements gathering, process discovery, scheduling and time management, and BI creation.
Leverage innovation, data management, and a comprehensive understanding of the Tessera Business Systems software package to obtain maximum value, produce business processes that drive growth and operational efficiencies, and improve and enhance user experience.
Interaction with technical consultants and teams, site managers, and executives requires crucial collaboration, communication, and relationship management skills.
Sensor device connectivity. Installs and resolves issues with Tessera sensors, including gateway connectivity and web application configuration.
Predictive tool support. Understand the basics of deployed tools (infrared, acoustic, vibration) and ensure data is being properly captured and uploaded to web applications.
Lead site usage of Teams, ensuring users are leveraging corporate and site collaboration venues and folders.
Lead site usage of OneDrive, ensuring proper folder structures are set up and leveraged, including Building folders for technical information linked to Maximo and IQ Project folders with a link to the Maximo Project application.
Work under pressure in a fast-paced, multi-priority environment with emphasis on accuracy and timeliness.
Display excellent customer service, understanding and acting upon the different needs of diverse customers.
Ability to work both independently and in a team-oriented, collaborative environment.