IT and Data Support Specialist

State of Massachusetts•Boston, MA

47d•$70,000 - $80,000•Hybrid

About The Position

Massachusetts Office of Campaign and Political Finance (OCPF) is seeking candidate to join our small IT team to support our IT systems and infrastructure, custom applications and 16 desktop users. Assist with internal hardware support, custom software technical support for our clients and staff, and help with network administration support. This role spans endpoint and infrastructure administration, security and backups, ticket and request management, web development support, document and processes development, generating analytical reports, and developing user friendly educational tools for both internal and external stakeholders.

Requirements

Degree in computer science or equivalent experience preferred.
3 years in an IT-related field (support or software-related).

Nice To Haves

Proficiency in Microsoft SQL Server or equivalent relational databases (e.g., Oracle, PostgreSQL, MySQL), including basic querying capabilities.
Experience with ServiceNow, Dropbox, GitHub, and Adobe Acrobat DC forms.
Strong working knowledge of Windows Server, Windows 10 , and Microsoft Office Suite.
Familiarity with major web browsers (Internet Explorer, Firefox, Chrome).
Hands-on experience with installation, configuration, and maintenance of networking components, operating systems, and computer hardware.
Working knowledge of Active Directory, Exchange administration, IIS, and core networking protocols (TCP/IP, DHCP, DNS, VPN, HTTP), including firewalls and proxy servers.
Understanding of Azure administration, security principles, backup strategies, and storage systems.
Basic programming literacy (C#, JavaScript) and exposure to web application development and testing.
Excellent customer service and interpersonal skills; comfortable engaging with clients and cross-functional teams.
Ability to manage multiple deadlines with strong organizational, analytical, and problem-solving skills. Works well independently and collaboratively to meet team goals with precision and efficiency.
Strong written and verbal communication skills, with the ability to produce clear technical documentation for non-technical audiences.
Commitment to maintaining confidentiality and handling sensitive information appropriately.
Preferred experience with web development workflows, accessibility standards, end-to-end testing tools (e.g., Playwright), and cloud platforms such as Azure and AWS.

Responsibilities

Provide phone-based technical support for the agency's flagship electronic filing application.
Deliver internal IT support for desktop workstations, laptops, printers, scanners, phones, and other peripherals, including VPN connectivity, network infrastructure (Wi-Fi, routers, firewalls, cabling), and hardware acquisition and maintenance.
Coordinate staff onboarding and offboarding processes; manage internal data requests and external public records inquiries.
Administer Active Directory and Exchange environments, including mailbox and group management, policy enforcement, and credential/access control across multiple platforms.
Conduct functional testing of internally developed software applications.
Maintain and support cloud-based infrastructure on Azure, including patch management, security hardening, and firewall configuration for SQL Server connectivity.
Collaborate on enhancements to public-facing websites and applications, focusing on accessibility, usability, and issue resolution.
Ensure reliable backup and security protocols for both cloud and on-premises databases.
Assist in gathering business requirements and producing documentation for new and ongoing technology projects.
Support the maintenance and updates of multiple web applications.
Conduct technology evaluations to assess tools and applications for organizational fit.
Serve as liaison between the agency and the Massachusetts Executive Office of Technology Services and Security (EOTSS).
Perform additional duties as assigned by the Director or Chief Information Officer.