IT and A/V Support Specialist--Austin, TX
About The Position
As the Austin Headquarters A/V Support Specialist, you will be our go-to for help during executive meetings and for any audiovisual needs. When you aren't wrangling projectors and speakers into compliance, you will assist our IT Support team with internal tech support issues. Typical days involve staff seeking technical support, overseeing troubleshooting, maintenance, account creation, and the configuration of workstations, printers, and associated hardware and software. Responsibilities include providing remote assistance and liaising with third-party vendors as necessary. This role may require availability outside of standard business hours to ensure executive meeting support.
Requirements
- Bachelor’s Degree in Computer Science or related field and/or relevant professional experience.
- Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
- Strong understanding of Microsoft 365 to include Exchange, SharePoint, Teams, OneDrive, Entra, and Intune.
- Proficient knowledge of setting up A/V equipment.
- Excellent written and oral communication skills.
- Deliver top-tier technical support to the C-level team.
- Occasionally work outside of normal business hours to be the technical contact for executive meetings.
Responsibilities
- Provide rapid, hands-on support for IT, mobile devices, A/V systems, and software, particularly during meetings.
- Provide setup and live support for board meetings, virtual conferences, and town halls.
- Handle onsite and remote technical support cases through phone, email, and ticket submission.
- Create and maintain technical documentation.
- Install, configure, and troubleshoot operating systems and applications.
- Diagnose hardware problems with A/V systems, workstations, and printers.
- Identify root causes of technical problems, including network, hardware, and cabling issues.
- Administer M365, ensuring reliable operations, security, and performance across Exchange, SharePoint, Teams, OneDrive, and related services.
- Manage user accounts, group permissions, and license assignments.
- Maintain and support network infrastructure including switching, firewalls, and wireless equipment.
Benefits
- Medical
- Dental
- Vision
- HSA
- FSA
- Company paid Basic Life Insurance
- A+D
- Long-Term Disability
- Short-Term Disability
- 401K Program with 3% safe harbor contribution
- Employee Stock Purchase Program
- Fitness Reimbursement Program
- Self-Managed PTO
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
