IT Analyst
About The Position
The IT Analyst is responsible for the day-to-day support, maintenance, and optimization of software applications, including system builds, upgrades, patches, and enhancements. This role partners with business and clinical stakeholders to analyze operational needs, evaluate software releases or new products, and recommend solutions that improve processes, system performance, and cost efficiency. The Application Analyst performs and documents workflow assessments to define functional requirements and ensure optimal utilization of applications. This role develops system test plans, executes testing for upgrades and patches, and maintains accurate test documentation. The Analyst supports incident, problem, and change management processes, provides daily on-call support for application-related issues, and works within cross-functional teams to enable application integration that meets business and clinical needs. As an Experienced Professional, the Application Analyst works independently with general supervision, resolves moderately difficult issues, and contributes to project work by supporting smaller initiatives or components of larger projects related to software releases and implementations.
Requirements
- 3–5+ years of experience supporting and optimizing enterprise software applications
- Experience with application builds, upgrades, patches, and system enhancements
- Strong ability to analyze business or clinical workflows and document functional requirements
- Experience developing test plans and performing system and upgrade testing
- Familiarity with incident, problem, change, and service request management processes
- Experience collaborating with cross-functional teams and communicating application issues, upgrades, and enhancements
Nice To Haves
- Bachelor’s Degree in Information Technology, Computer Science, Health Informatics, or a related field (Preferred)
- OR Experience may be accepted in lieu of a Bachelor’s Degree
- 3 years of relevant experience with a degree
- 5+ years of relevant experience without a degree
Responsibilities
- Support, maintenance, and optimization of software applications
- Partner with business and clinical stakeholders to analyze operational needs
- Evaluate software releases or new products
- Recommend solutions that improve processes, system performance, and cost efficiency
- Perform and document workflow assessments to define functional requirements
- Develop system test plans
- Execute testing for upgrades and patches
- Maintain accurate test documentation
- Support incident, problem, and change management processes
- Provide daily on-call support for application-related issues
- Work within cross-functional teams to enable application integration
Benefits
- Medical, Dental, Vision plans
- Adoption, Fertility and Surrogacy Reimbursement up to $10,000
- Paid Time Off and Sick Leave
- Paid Parental & Family Caregiver Leave
- Emergency Backup Care
- Long-Term, Short-Term Disability, and Critical Illness plans
- Life Insurance
- 401k/403B with Employer Match
- Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
- Student Debt Pay Down – $10,000
- Reimbursement for certifications and free access to complete CEUs and professional development
- Pet Insurance
- Legal Resources Plan
- Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
