IT Analyst

iboss•Orlando, FL

106d•Onsite

About The Position

We are looking for an entry-level IT Analyst to maintain a reliable, secure and efficient data communications network. They will be responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problems, and determines and implements solutions. The ideal candidate will be able to deploy, configure, maintain and monitor all active network equipment to ensure smooth network operation. This position will be required to be on-site.

Requirements

Bachelor’s degree in computer science, IT, MIS or related field
Experience with Microsoft Active Directory, including user management
Knowledge of Microsoft Windows 10 and Mac OS.
Basic knowledge and understanding of LAN/WAN as it relates to TCP/IP, IP addresses, subnet masks, default gateways, etc.
Knowledge of firewalls, internet VPN’s remote implementation, troubleshooting, and problem resolution
Ability to set up and configure server hardware
Familiarity with backup and recovery software and methodologies
Ability and desire to learn new hardware and software.
Familiar with basic peripherals such as telephones, wireless keyboards/mice, Bluetooth headsets, docking stations
Process & detailed oriented
Must able to be in office 5 days a week

Responsibilities

Provide technical assistance (via phone, email, or in person) and support for incoming helpdesk queries and issues related to computer systems, software, and hardware
Maintain daily performance of computer systems
Respond to email messages for customers seeking help
Install and integrate new server hardware and applications
Keep an eye out for needed updates
Support and administer third-party applications
Ensure network security and connectivity
Monitor network performance (availability, utilization, throughput, goodput, and latency) and test for weaknesses
Set up user accounts, permissions and passwords
Resolve problems reported by end user
Define network policies and procedures
Maintain inventory for all hardware and software assets
Run diagnostic programs to resolve problems, such as slowness, virus, malware, etc.
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), wireless, and other systems.
Install or replace computer peripherals for users
Follow up with customers to ensure issue has been resolved
Troubleshoot printing and wireless connectivity