IT Analyst

strategic HR, inc. • Sharonville, OH

2d • Hybrid

About The Position

As the IT Analyst, you will have a critical role in provisioning, maintaining, and monitoring KPI’s software, network, server, and endpoint environments. This role supports day‑to-day IT operations while contributing to continuous improvement, security, and long‑term IT strategy. Strong troubleshooting skills, professionalism, and a collaborative mindset are essential.

Requirements

• BS/BA in Computer Science, Cybersecurity, Engineering, or related field (or equivalent experience).
• Strong technical troubleshooting skills across hardware, software, and networks.
• Experience supporting users, managing tickets, and providing professional customer service.
• Knowledge of Microsoft environments including Entra, Intune, and Autopilot (BIG plus).
• Strong organizational, communication, and documentation skills.
• Ability to manage multiple priorities, stay calm under pressure, and maintain a positive “no big deal” approach.
• Comfortable stepping in to support the team when needed due to the company’s size.

Nice To Haves

• Familiarity with SharePoint, NetSuite, Salesforce, Power Automate, Power BI, or ManageEngine is helpful.
• High performer with the ability to grow into expanded responsibilities.
• Senior-level technical support experience is a plus.

Responsibilities

• Provide technical support for hardware, software, and network issues; troubleshoot, resolve, and escalate as needed.
• Manage user accounts, access rights, system updates, patches, backups, and overall system performance.
• Handle help desk tickets including logging, prioritizing, resolving, and documenting recurring issues.
• Train users on IT policies, tools, and systems; create simple documentation and user guides.
• Support security and compliance efforts including antivirus tools, monitoring, backups, and recovery processes.
• Collaborate with IT leadership and cross‑functional teams; clearly communicate technical information to non‑technical users.
• Coordinate with vendors for repairs and equipment needs; manage IT inventory and support onboarding/offboarding.

What This Job Offers

• Career Level: Mid Level
• Number of Employees: 11-50 employees