IT Analyst

Premier Systems • New York City, NY

8d • $80,000 - $100,000

About The Position

Our client, an Am Law 50 firm, is seeking an IT Analyst to provide high-quality technology support and ensure seamless daily IT operations across the firm. This first-level support role is responsible for assisting end users, managing meeting and event technology, maintaining hardware and software standards, and contributing to firmwide IT projects and process improvements. The IT Analyst plays a key role in delivering exceptional customer service and advancing the firm's overall operational effectiveness.

Requirements

• Advanced proficiency with Microsoft Operating Systems, Microsoft Office Suite, MS Teams, and ServiceNow
• Expertise in remote access technologies (Citrix, VPN) and mobile platforms (iOS, iPadOS)
• Strong knowledge of networking technologies, cabling, communication devices, and intranet/extranet systems
• Advanced proficiency with Document Management Systems (e.g., iManage/Work 10)
• Strong understanding of customer service best practices
• Proficiency in data security tools, applications, and standards
• Strong project management skills
• Associate or Bachelor’s degree preferred, or equivalent work experience
• 3+ years of experience providing direct customer support in software, hardware, and networking
• 3+ years of LAN, WAN, and network system support
• 3+ years of experience installing, configuring, and maintaining PC operating systems and devices
• Prior professional services or law firm experience required

Responsibilities

• Serve as a primary technical resource, delivering timely, high-quality support for software, hardware, and general IT issues
• Promote and assist with adoption of new technologies across the firm
• Facilitate and support meeting technology, including video conferencing, presentations, client meetings, and special events
• Coordinate with firmwide departments to ensure accurate scheduling and smooth execution of meetings and events
• Respond to first-level support calls and emails; provide on-site support for local office users
• Install and maintain computer software in alignment with firm standards and IT procedures
• Escalate and resolve hardware and software issues by collaborating with IT teams
• Ensure operational availability of office computers, printers, and related equipment
• Maintain asset management systems and ensure accurate tracking of firm equipment
• Use the firm’s call tracking system to create, update, escalate, and close service tickets
• Demonstrate full ownership of support requests, acting as liaison between users and IT groups until resolution
• Participate in IT initiatives, deployments, and projects; support training and user adoption of new tools
• Support mobile device technologies and remote access tools (VPN, Citrix), promoting best practices
• Assist in communicating planned maintenance and unplanned outages; coordinate with Network Operations, Telecom, and other IT teams
• Uphold data security policies and information security guidelines
• Work beyond standard hours when needed; occasional travel required
• Maintain a strong work ethic, punctuality, reliability, and self-motivation

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree