IT Analyst

OMERS•New York, NY

3d•$65,000 - $80,000

About The Position

Choose a workplace that empowers your impact. Join a global workplace where employees thrive. One that embraces diversity of thought, expertise and passion. A place where you can personalize your employee journey to be — and deliver — your best. We are a leading global real estate investor, developer and manager. We combine our capital with our capabilities to create real estate that strengthens economies and communities. By prioritizing people, partnerships and places, we generate meaningful returns for OMERS members, enhance value for our capital partners and create a brighter world for our customers. Join us to accelerate your growth & development, prioritize wellness, build connections, and support the communities where we live and work. Don’t just work anywhere — come build tomorrow together with us. Know someone at OMERS or Oxford Properties? Great! If you're referred, have them submit your name through Workday first. Then, watch for a unique link in your email to apply. Join OMERS, one of Canada’s largest pension funds with a global footprint, as we hire for our US IT team based out of NYC. We’re on the lookout for a confident, people-savvy IT Analyst to deliver high-touch tech support to executives, senior stakeholders, and visiting teams. This isn’t your average IT support gig — it’s a fast-paced, high-trust role where your communication skills are just as important as your technical ones. You’ll be the go-to person for all things tech — from fixing issues before they become problems to making sure boardroom meetings run flawlessly. If you're someone who can talk shop with a CTO, troubleshoot Outlook in your sleep, and make small talk while setting up a Zoom call, we want to hear from you.

Requirements

5+ years in IT support, ideally in financial services, investment, or other high-demand, fast paced environments.
Demonstrates exceptional verbal and written communication skills, with the ability to effectively engage and collaborate with executive leadership as well as technical teams.
A people person — you know how to build rapport, read the room, and make non-technical users feel heard and supported.
Deep knowledge of Microsoft 365, Windows 10/11, AD/Azure, Exchange, and mobile device management (Intune, Jamf).
Confident running the show when it comes to AV setups, boardrooms, and video conferencing (Teams, Zoom, Webex).
Calm, proactive, and reliable — you stay cool under pressure and always take initiative.
Curious about new tech and always looking for ways to improve the user experience.

Responsibilities

Deliver VIP-level, “White Glove” support to senior leaders, ensuring seamless tech experiences on-site and remotely.
Own the tech setup — laptops, mobile devices, M365 suite (Outlook, Teams, OneDrive), AV systems, hybrid meetings — and keep everything running smoothly.
Manage user accounts and configurations in Active Directory & Azure AD, and support Exchange Online/Hybrid environments.
Troubleshoot network, VPN, and remote access issues with minimal disruption to users.
Partner with infrastructure, security, and global teams to resolve complex issues with confidence and ownership.
Keep documentation sharp and user-friendly — because clear info saves time and builds trust.

Benefits

You may also be eligible to receive an annual Incentive Award pursuant to our Short-term Incentive plan and our Long-Term Incentive plan (if applicable), and to participate in our group benefits and retirement plans – details on these elements of compensation are included within OMERS & Oxford offer letters.
We are passionate about inclusion and advocate for I&D across our network of employees, members and partners
We are proud of our commitment to developing a best in class approach to complete wellness for our employees and members
We invest in our people, providing them with opportunities so they can develop and grow

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