IT Analyst

LINDER INDUSTRIAL MACHINERY CO • Plant City, FL

4d • Onsite

About The Position

Linder Industrial Machinery Company is recognized as one of the nation's premier heavy equipment dealers providing quality new, used and rental equipment across 27 branch locations in Florida, Georgia, Virginia, South Carolina, and North Carolina. Linder's commitment to delivering superior industrial machinery solutions is shared by our leading equipment partners such as Komatsu, BOMAG, Deutz Fahr, Atlas, Konecranes, Mantsinen, Superior Brooms, Terramac, and many more.

Requirements

• 1-3 years’ prior experience providing customer support for Windows 10/11 and MS Outlook in a networked environment, including experience performing computer hardware, software, break/fix, and troubleshooting
• 2 years’ prior experience supporting MS Office products (or other shrink-wrap software applications) including experience using a commercial trouble ticketing system (such as TrackIt) and the ability to track and document actions taken
• 1-2 years’ experience replacing hardware in desktops and laptops
• Outstanding customer service skills a REQUIREMENT
• Strong oral and written communications skills
• Excellent interpersonal skills
• Successfully demonstrate the ability to work independently with minimal supervision
• Proven record of diagnosing and troubleshooting workstation, application, peripheral, TCP/IP, and/or printer problems
• Exhibit strong organizational skills and the ability to follow documentation procedures for daily tasks
• Able to lift and carry computers (approximately 50 lbs.), crawl into tight spaces (such as under desks), and climb ladders as needed to install computers
• Bachelor’s degree in related technical field or equivalent experience (minimum three years)

Responsibilities

• Provide prompt and accurate technical support, ensuring a high level of customer satisfaction
• Perform desk-side Windows 10/11 workstation support in a networked office environment
• Support MS Office 365 and Outlook configuration and troubleshooting
• Install and configure software
• Ability to replace hardware (cards, system boards, etc.) in both desktops and laptops
• Responsible for printer and network file share configuration and troubleshooting
• Peripheral installations
• Configuration and troubleshooting
• Supporting employee iPhone and Android cell phones and associated applications.
• Assist employees on computer/user moves, adds, and changes
• Responsible for reviewing trouble ticket queues, documenting support and diagnostic activities
• Escalating problems as required
• Accurately and effectively resolve and close assigned trouble tickets in accordance with SLA requirements
• Other tasks as requested by manager

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level