IT Analyst

St. Augustine Preparatory Academy • Milwaukee, WI

4d

About The Position

St. Augustine Preparatory Academy is seeking an IT Analyst who can provide technical support to end users by troubleshooting problems, researching and answering questions, and maintaining staff and student workstations. The IT Analyst will serve as the first point of contact for users needing assistance, performing tasks assigned through the IT Service Desk and ensuring that tickets are resolved in a timely manner. An effective IT Analyst provides solutions to team members by identifying problems, investigating solutions, and guiding staff and students through corrective steps. An ideal candidate has a willingness to work in either campus with the potential for permanent placement at Aug Prep North.

Requirements

• High school diploma or equivalent
• Commitment to continuing education with desire to complete an Associates or Bachelors degree in Information Technology or related field
• Working knowledge of basic computer hardware and peripherals
• Familiarity with Windows 10 and 11, ChromeOS, and Google Workspace preferred
• Hands on experience with diagnosing and resolving basic technical issues
• Ability to practice exceptional time management in a fast paced environment
• Detail oriented. Strong organization and project management skills. Ability to meet deadlines and organize, prioritize, self-direct, and work both independently and cooperatively
• Strong interpersonal, oral presentation, and written communication skills
• A belief in the ability of every child and a commitment to ensure excellence for each student
• Participating member of a local Church
• Team player committed to the St. Augustine Preparatory mission and model
• Lastly and most important, the candidate must demonstrate and possess the highest integrity and be able to live the values, beliefs, and culture of St. Augustine Prep

Nice To Haves

• Experience with PowerSchool, ManageEngine, and/or ThreatDown is a plus

Responsibilities

• Diagnose and repair technology equipment and technical issues throughout the campuses
• Maintain hardware inventory and tracking systems, including periodic reporting
• Provide quick resolution and excellent customer service as the first contact to staff and students for technical issues
• Model deep connection and belief in Aug Prep’s North Star, mission, and four pillars.
• Provide and demonstrate clear vision, leadership, direction, and energy to the entire Aug Prep staff as it relates to technology used at Aug Prep.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED