IT Analyst - LSU Athletics

Aramark•Baton Rouge, LA

7d•Onsite

About The Position

The IT Analyst at LSU Athletics will oversee the technology platforms within our operations to provide great guest experience to help drive forward business success based on world class solutions & operations. As an IT Analyst you will be responsible for supporting and maintaining point-of-sale (POS) maintenance and supporting critical business applications ranging from labor, food management, digital menu boards, and catering systems utilized in the hospitality industry.

Requirements

2 to 5+ years of experience in information technology in a formal Information Technology role or relevant experience in working with technology solutions in a hospitality business
Proven ability to effectively lead and meet business objectives in a global, collaborative, and high-performance work environment
Knowledgeable in compliance and information security
Process-oriented with project management skills
Candidate must have proven ability to resolve issues, mitigate roadblocks, and meets all financial and management goals on time consistently and collaboratively
Business acumen with the ability to understand business priorities, operations, and IT enablement potential
Strong oral, written communication and interpersonal skills, relationship building, managerial and collaboration skills
Knowledge of point-of-sale systems - Micros, SpotOn (Appetize), Clover Sport (Bypass), VenueNext, Tapin2, Mashgin preferred
Familiar with ServiceNow platform for Incident and Request management
Experience in Hospitality, Sports, Retail, Restaurant (Casual Dining, Fast Casual or QSR), or other consumer-facing industry
Available to work days, nights, weekends, and holidays based on the event schedule, and able to travel between properties
Associate or Bachelor’s degree with a concentration in IT or related discipline, or equivalent training

Responsibilities

Provides technical support of the application, interfaces, and any customizations
Monitors support issues, executes resolution plans, and reports progress to management
Manage and maintain point of sales system and devices to ensure operable for processing transactions on event days
Manage vendors in the implementation and support of applications
Oversee seasonal opening and operational shutdowns as necessary
Provides excellent customer service, especially during event support
Proactively maintains systems and executes preventative maintenance plans
Monitors system status and reacts to issues as they arise
Review systems, programs, and applications to increase operating efficiency or to adapt to new requirements
Ensures that all documentation is proactively updated to reflect current systems and processes
Adhere to version control guidelines and ensure operational risk is minimized accordingly
Participate in technical and functional training classes as necessary or required
Oversee 1-2 Direct reports, providing training and support