IT Analyst

Piston Automotive•Auburn Hills, MI

3d•Onsite

About The Position

Overview Piston Group is seeking a highly motivated and detail-oriented IT Support Analyst to join our Information Technology team supporting the Piston Automotive business unit. This position is based at our corporate headquarters in Redford, MI and will play a critical role in supporting both end users and core IT infrastructure. The ideal candidate will have experience across a broad range of technologies and possess strong problem-solving and critical thinking skills. Piston Group wasn’t just founded to make things. It was founded to make things better. And that begins with building better teams solely dedicated to achieving excellence at every level of execution through a combination of experience, expertise, and a deep seeded passion for what we do. Our assemblies consistently set the standard because our people consistently raise the bar. Why Piston Group? Competitive Wages, Paid Holidays & Vacation, Medical & Rx Plans, Dental & Vision Plans, Flexible Spending Accounts, Health Savings Accounts, Employee Assistance Program, Life & Disability Coverage, 401K with Company Match, Tuition Reimbursement, Vehicle and Product Discounts

Requirements

Core Platforms: Microsoft Active Directory, Microsoft 365 (Office, Teams, OneDrive, SharePoint)
Systems Management: Image Deployment, Patch Management, Windows Updates
Networking: DNS, DHCP, VLAN, IPAM, Cisco Meraki
Virtualization: VMware vCenter and ESXi
Monitoring & Remote Tools: SolarWinds, Endpoint Protection, ServiceNow
Hardware Support: Printers/Copiers, servers, networking and A/V equipment
Backup & Disaster Recovery: Experience with enterprise-grade solutions
Mobile Device Support: iOS/Android mobile Office suite and multilayer security tools
Associate’s or Bachelor’s Degree in Information Technology or related field preferred, High School Diploma or GED required.
3+ years of experience in IT support or infrastructure-related role.
Ability to work onsite Monday through Friday at the Lake Orion Plant

Nice To Haves

Relevant certifications (MCSA, CompTIA, Cisco, VMware, etc.) are a plus.

Responsibilities

Provide daily end-user support, including troubleshooting hardware, software, and networking issues.
Administer and maintain Microsoft Active Directory (users, groups, computers).
Manage phone systems, badge access provisioning, and A/V conferencing tools.
Coordinate incident and trouble response using ServiceNow ITSM platform.
Install, configure, and support company-approved software, including: Microsoft Office Suite, Teams, OneDrive, SharePoint AutoCAD, Adobe Suite, Syncplicity, Teamcenter/CATIA
Provide mobile device support, including Microsoft Authenticator and mobile Office apps.
Troubleshoot and support wired/wireless networks, DHCP, VLANs, and IPAM.
Support multifunction printer/copier units.
Maintain and diagnose physical datacenter components such as routers, switches, firewalls, servers, UPS systems, storage arrays, and environmental sensors.
Apply Windows Updates, manage security patches, and handle image deployment.
Maintain backup and recovery processes and technologies.
Occasional travel to other sites may be required (≤10%)