IT Analyst

Sentara Health•Virginia Beach, VA

1d•$61,235 - $102,066

About The Position

The IT Analyst is responsible for the day-to-day support, maintenance, and optimization of software applications, including system builds, upgrades, patches, and enhancements. This role partners with business and clinical stakeholders to analyze operational needs, evaluate software releases or new products, and recommend solutions that improve processes, system performance, and cost efficiency. The Application Analyst performs and documents workflow assessments to define functional requirements and ensure optimal utilization of applications. This role develops system test plans, executes testing for upgrades and patches, and maintains accurate test documentation. The Analyst supports incident, problem, and change management processes, provides daily on-call support for application-related issues, and works within cross-functional teams to enable application integration that meets business and clinical needs. As an Experienced Professional, the Application Analyst works independently with general supervision, resolves moderately difficult issues, and contributes to project work by supporting smaller initiatives or components of larger projects related to software releases and implementations.

Requirements

3–5+ years of experience supporting and optimizing enterprise software applications
Experience with application builds, upgrades, patches, and system enhancements
Strong ability to analyze business or clinical workflows and document functional requirements
Experience developing test plans and performing system and upgrade testing
Familiarity with incident, problem, change, and service request management processes
Experience collaborating with cross-functional teams and communicating application issues, upgrades, and enhancements

Nice To Haves

Bachelor’s Degree in Information Technology, Computer Science, Health Informatics, or a related field (Preferred)
OR Experience may be accepted in lieu of a Bachelor’s Degree
3 years of relevant experience with a degree
5+ years of relevant experience without a degree
No specific certification or licensure requirements

Responsibilities

day-to-day support, maintenance, and optimization of software applications, including system builds, upgrades, patches, and enhancements
partners with business and clinical stakeholders to analyze operational needs, evaluate software releases or new products, and recommend solutions that improve processes, system performance, and cost efficiency
performs and documents workflow assessments to define functional requirements and ensure optimal utilization of applications
develops system test plans, executes testing for upgrades and patches, and maintains accurate test documentation
supports incident, problem, and change management processes
provides daily on-call support for application-related issues
works within cross-functional teams to enable application integration that meets business and clinical needs
resolves moderately difficult issues
contributes to project work by supporting smaller initiatives or components of larger projects related to software releases and implementations

Benefits

Medical, Dental, Vision plans
Adoption, Fertility and Surrogacy Reimbursement up to $10,000
Paid Time Off and Sick Leave
Paid Parental & Family Caregiver Leave
Emergency Backup Care
Long-Term, Short-Term Disability, and Critical Illness plans
Life Insurance
401k/403B with Employer Match
Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
Student Debt Pay Down – $10,000
Reimbursement for certifications and free access to complete CEUs and professional development
Pet Insurance
Legal Resources Plan
Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met