IT Analyst - The Langham, Boston

Langham Hospitality Group
9d$38 - $39Onsite

About The Position

The Langham, Boston is one of the city’s most historic hotels and one of the most iconic luxury hotels in the US. You will work closely with the Director of IT in the day-to-day operations of the IT department as well as supporting property guests by delivering high standards in alignment with the culture and values of Langham Hospitality Group.

Requirements

  • 2-3 years’ experience supporting business systems
  • Candidate should have a mature and professional attitude with good written and oral communication skills
  • Willing to work a flexible schedule in order to accomplish all major responsibilities and tasks
  • An analytical approach to problems and a regard for detail and accuracy
  • Able to provide help and support to both guests and colleagues
  • Capable of seeking solutions and answers utilizing both group and external sources
  • A self-motivated individual able to identify, take ownership and implement new technology related procedures that will improve guest service, operations and profitability
  • Able to break down and relay technical information to non-technical persons
  • All relevant certifications acquired and up to date
  • Legally authorized to work in the United States

Responsibilities

  • Provide technical assistance (via phone, email, or in person) and support for helpdesk tickets
  • Provide outstanding client and guest support in line with 5-star Hotel standards
  • Available for guest room and meeting room technology support as necessary
  • Conduct self in a most professional manner at all times to reflect the Hotel standards
  • Assist with the rollout of new systems and updating of existing systems in a 24/7 production environment
  • Maintain inventory for all hardware and software assets
  • Work with Director of IT to ensure strict enforcement of Infosec policies
  • Create and maintain ActiveDirectory user and machine accounts
  • Take lead on new user onboarding
  • Act as an onsite expert for Microsoft Office products
  • Under guidance of Director of IT, act as escalation point for A/V system troubleshooting
  • Assist with the general troubleshooting of network backbone, server, and storage components, and escalate or resolve with vendor support as necessary
  • Support management and staff in their utilization of remote work software
  • Ensure that each piece of computer equipment and the computer room are kept clean
  • Organize and maintain repository of software and license information
  • Act as “system owner” for select systems as delegated by Director of IT
  • Any other IT-related duties as delegated by the Director of IT

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What This Job Offers

Job Type

Full-time

Career Level

Entry Level

Education Level

No Education Listed

Number of Employees

5,001-10,000 employees

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