IT Analyst - The Langham, Boston

Langham Hospitality Group

9d•$38 - $39•Onsite

About The Position

The Langham, Boston is one of the city’s most historic hotels and one of the most iconic luxury hotels in the US. You will work closely with the Director of IT in the day-to-day operations of the IT department as well as supporting property guests by delivering high standards in alignment with the culture and values of Langham Hospitality Group.

Requirements

2-3 years’ experience supporting business systems
Candidate should have a mature and professional attitude with good written and oral communication skills
Willing to work a flexible schedule in order to accomplish all major responsibilities and tasks
An analytical approach to problems and a regard for detail and accuracy
Able to provide help and support to both guests and colleagues
Capable of seeking solutions and answers utilizing both group and external sources
A self-motivated individual able to identify, take ownership and implement new technology related procedures that will improve guest service, operations and profitability
Able to break down and relay technical information to non-technical persons
All relevant certifications acquired and up to date
Legally authorized to work in the United States

Responsibilities

Provide technical assistance (via phone, email, or in person) and support for helpdesk tickets
Provide outstanding client and guest support in line with 5-star Hotel standards
Available for guest room and meeting room technology support as necessary
Conduct self in a most professional manner at all times to reflect the Hotel standards
Assist with the rollout of new systems and updating of existing systems in a 24/7 production environment
Maintain inventory for all hardware and software assets
Work with Director of IT to ensure strict enforcement of Infosec policies
Create and maintain ActiveDirectory user and machine accounts
Take lead on new user onboarding
Act as an onsite expert for Microsoft Office products
Under guidance of Director of IT, act as escalation point for A/V system troubleshooting
Assist with the general troubleshooting of network backbone, server, and storage components, and escalate or resolve with vendor support as necessary
Support management and staff in their utilization of remote work software
Ensure that each piece of computer equipment and the computer room are kept clean
Organize and maintain repository of software and license information
Act as “system owner” for select systems as delegated by Director of IT
Any other IT-related duties as delegated by the Director of IT