IT Analyst

Capco • Orlando, FL

9d • Onsite

About The Position

The Capco IT Analyst role reports directly to the local regional IT Manager and is responsible for first- and second-line IT Support alongside a Senior IT Analyst based in the same office. Capco is looking to employ someone with previous IT Support experience who is keen to learn.
The Analyst IT support role requires the ability to communicate with and assist staff of all levels across the company. Solid 1st and 2nd Line experience and a good customer service background, with great ability to accurately resolve queries face to face as well as over the phone and email is expected. Flexibility with working occasional evenings and weekends may be required.

Requirements

• Professional and well presented at all times
• Highly organised with regards to job prioritizing, asset tracking and time management Able to work using own initiative and make decisions in the best interest of the business Able to work in a team locally and remotely to troubleshoot and resolve issues
• Able to work under pressure from tight deadlines and senior executive support requests Excellent people and social skills for interaction in the office and at social events
• Good understanding of Windows and Apple client operating systems
• Willingness to work in the Orlando (Maitland) office 5 days per week

Nice To Haves

• Familiarity with Windows Server 20126 is an advantage but not essential
• Solid understanding of more advanced Active Directory concepts such as Group Policy Knowledge of MS O365 user administration and PowerShell are an advantage

Responsibilities

• Perform rollout of laptop replacements for end of life laptops. Contacting users whether in-person or shipping out remotely.
• Ensure consistent quality of ticket logging, communication and fast resolution of issues, following ITIL standards
• Responding to service desk requests logged via a global ticketing system (ServiceNow) Assisting with Capco employee issues as a second line of support
• Maintenance of Windows and Apple laptops Physical and remote installation of software Remote help with accessing Capco externally
• Liaising with vendors to arrange repaireplacement of printers, laptops and audio visual equipment
• Provide general desktop support to user base, BAU via phone, email and desk side
• Installing, configuring and troubleshooting printers, room booking systems, Android devices, iPhones & iPads
• Capco Executive silver service Capco Town Hall IT\AV support
• Server room clean-up and upkeep, including cabling
• Managing the Capco workstation inventory for the local region Leavers laptop collection and tracking
• Laptop builds (Capco Specific) and inventory management MacBook administration and support
• Processes and procedures documentation
• Software license management (Adobe, Azure, JetBrains, Invision, Sketch etc) Mobile Management – Phone orders and account administration through Sakon
• Assisting with the new joiner process for IT which includes; Setting up new joiner accounts in Active Directory, Building new joiner laptops, Giving new joiner inductions
• Supply desktop support to office based and client-based Consultants. This generally includes the maintenance of laptops, installation of software, remote assistance with passwords and troubleshooting
• Managing the local service desk queue and responding to queries from Capco employees
• Occasionally being available outside of working hours to carry out additional work and maintenance that can’t be done during office hours

Benefits

• medical
• dental
• vision insurance
• a 401(k) plan
• tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed