IT Analyst Senior - Support Services - Full Time

Kettering Health Network • Miamisburg, OH

3d

About The Position

Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it’s by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.

Requirements

• Associate degree or equivalent combination of education, certification, and experience required
• 5 or more years of relevant experience required
• Obtain applicable certifications within 1 year of hire, when required.
• ITIL Certified (Information Technology Infrastructure Library)
• Epic Certification

Nice To Haves

• Bachelor’s Degree preferred

Responsibilities

• Provide prompt support of customer issues, identifying the root cause and developing creative solutions to correct application problems.
• Consistently utilizes critical thinking and analytic abilities in seeking and resolving issues
• Provide support for assigned applications by maintaining vendor recommended application version.
• Collaborate with vendor on escalated issues with complex applications
• Leads the team through application upgrades and team specific projects
• Maintain server health through patching, reboots, and supported software versions
• Participate in on-call rotations to provide off-hours application support
• Collaborate with stakeholders to understand operational needs, risks and requirements of projects and enhancements.
• Gather, document, and analyze requirements (business, data, and integration) and workflow processes.
• Lead the design process and complete the assigned tasks for most complex development and unit/integration testing
• Develop and maintain application support documentation.
• Educate end-users and team members as needed.
• Champions process improvements and participates in brainstorming sessions.
• Provides key inputs to product roadmap development and application requirements.
• Mentoring/training through the following methods:
• Conduct pair programming events to train others
• Facilitate knowledge sharing sessions
• Identify self-training opportunities and/or conferences that align with yearly goals

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees