IT Support Senior Analyst

TransUnion • Greenwood Village, CO

1d • Hybrid

About The Position

At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation – we’re consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius. Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology. The IT Support Senior Analyst will provide technical support to TransUnion customers across a wide range of needs. You will focus on account management, digital certificate support, and basic application troubleshooting , as well as, customer onboarding, application error resolution, and credit file or data investigations.

Requirements

• 3+ years of technical customer support experience
• Bachelor’s degree in computer science, Information Technology, or related field.
• Intermediate level knowledge of product / service capabilities, system interdependencies / data flow, and technical tools for troubleshooting intermediate to advanced level customer technical questions and incidents

Nice To Haves

• Experience with relational databases, SQL, Splunk (Searches, Dashboards, Alerting), Excel (Formulas and Pivot Tables)
• Experience with Triaging connectivity and digital certificates
• Experience with reading & evaluating credit data

Responsibilities

• Support customer facing Global Technology projects
• Support TransUnion customers with a range of technical support needs.
• Less complex items at first (account management, digital certificates, basic application troubleshooting) and you will progress gradually into supporting more complex items (customer onboarding, application errors, credit file and data investigations)
• extensive knowledge in TransUnion products and services
• deep relationships across the sales and support organizations
• training newer team members
• leading customer and product Onboarding initiatives
• providing after hours support for urgent issues

Benefits

• TransUnion provides flexible benefits including flexible time off for exempt associates, paid time off for non-exempt associates, up to 12 paid holidays per year, health benefits (including medical, dental, and vision plan options and health spending accounts), mental health support, disability benefits, up to 12 weeks of paid parental leave, adoption assistance, fertility planning coverage, legal benefits, long-term care insurance, commuter benefits, tuition reimbursement, charity gift matching, employee stock purchase plan, 401(k) retirement savings with employer match, and access to TransUnion’s Employee Resource Groups.
• Spousal, domestic partner, and other eligible dependent coverage is available on select health and welfare plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level