IT Analyst II

NiSource•Canonsburg, PA

About The Position

The IT Analyst is responsible for identifying, defining and documenting business requirements and functional specifications for various IT projects and initiatives by collaborating with service providers, business partners, and stakeholders to ensure alignment of expectations, deliverables, and timelines. Essential Functions Communicates effectively with technical and non-technical audiences, using various methods such as presentations, reports, diagrams, and user stories. Applies problem-solving skills and analytical thinking to troubleshoot issues, resolves conflicts, and proposes solutions. Develops a deep understanding of the application domain, including the business processes, data flows, systems architecture, and integration points. Assesses the business impact of IT risks and issues and escalates them as needed to ensure timely resolution and minimal disruption. Demonstrates strong business & budgeting skills, and financial acumen with the ability to analyze and communicate trends. Understands and complies with the contractual obligations and service level agreements (SLAs) of the service providers and business partners. Identifies and proposes continuous improvement opportunities Measures and monitors the performance, quality, and value of the IT services and solutions, using metrics and key performance indicators (KPIs).

Requirements

Bachelor's Degree Information technology, computer science, or a related business discipline, or equivalent work experience.
1-3 years Experience in a similar role
Proficiency in various tools and techniques for requirements elicitation, analysis, documentation, validation, and management.
Excellent verbal and written communication skills, with the ability to tailor the message to different audiences and levels of detail.
A proactive attitude, with the ability to work independently and as part of a team.
A customer-centric mindset, with the ability to understand the needs and expectations of the end-users and deliver value-added solutions.
A growth mindset, with the ability to learn new skills, adapt to changing situations, and embrace feedback.
Superior troubleshooting problem-solving skills. Knowledge worker who is driven and can think and act in a fast-paced environment.
Ability to collaborate with business partners and service providers in a matrixed organization.
Technology Domain awareness
Ability to operate in a metrics-based management environment with a continuous improvement mindset.
Foundational understanding of contracts
Proficiency in the Microsoft Office suite
Authorized to work in the United States without requiring sponsorship.

Nice To Haves

1-3 years Related experience in the utility industry

Responsibilities

Identifying, defining and documenting business requirements and functional specifications for various IT projects and initiatives
Collaborating with service providers, business partners, and stakeholders to ensure alignment of expectations, deliverables, and timelines
Communicating effectively with technical and non-technical audiences, using various methods such as presentations, reports, diagrams, and user stories
Applying problem-solving skills and analytical thinking to troubleshoot issues, resolves conflicts, and proposes solutions
Developing a deep understanding of the application domain, including the business processes, data flows, systems architecture, and integration points
Assessing the business impact of IT risks and issues and escalates them as needed to ensure timely resolution and minimal disruption
Demonstrates strong business & budgeting skills, and financial acumen with the ability to analyze and communicate trends
Understanding and complying with the contractual obligations and service level agreements (SLAs) of the service providers and business partners
Identifying and proposing continuous improvement opportunities
Measuring and monitoring the performance, quality, and value of the IT services and solutions, using metrics and key performance indicators (KPIs)