IT Adoption Specialist

The Christian and Missionary Alliance National Office•Reynoldsburg, OH

1d•Onsite

About The Position

The Christian and Missionary Alliance (C&MA) is seeking an IT Adoption Specialist. This is a full-time position located in Reynoldsburg, Ohio. Reporting to the Director of IT Services, the IT Adoption Specialist is responsible for driving the effective use and adoption of core technology tools across The Christian and Missionary Alliance. This role bridges the gap between the technology provided by IT and the day-to-day work of Areas of Ministry (AOMs) and staff. The specialist ensures that technology tools are configured to support real-world workflows, equips staff with the knowledge and confidence to use them effectively, and helps the organization realize the full value of its technology investments. In the performance of these responsibilities, this position will support the overall mission of the C&MA.

Requirements

Bachelor’s degree in a related field, or equivalent demonstrated experience
3+ years of experience in technology training, adoption, change management, or a closely related role
Strong working knowledge of Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) and at least one major project management or collaboration platform (ClickUp, Asana, Monday, or similar)
Demonstrated ability to elicit workflow requirements from non-technical stakeholders and translate them into platform configurations

Responsibilities

Design, develop, and deliver training programs for core IT tools, including onboard training for new staff, role-specific training, refresher training, and rollout training for new tools or features.
Build and maintain training materials in multiple formats (live sessions, recorded modules, written guides, quick reference materials) appropriate for the diverse needs of National Office staff, Alliance Missions workers, and other ministry contexts.
Schedule and deliver training on a cadence that supports organizational priorities and AOM needs.
Work with each AOM to understand their workflows and translate those workflows into appropriate configurations of core platforms (ClickUp spaces, SharePoint structures, MS Teams, M365 settings, etc.).
Maintain configuration standards that allow each AOM to work the way they need to while maintaining platforms that support cross-AOM collaboration and reporting.
Serve as the day-to-day administrator for core IT-supported tools, handling configuration changes, user provisioning within tools, and lifecycle management.
Define, track, and report on adoption metrics for core tools (active usage, feature utilization, training completion, user satisfaction).
Identify adoption gaps and partner with AOM leaders to address them.
Use adoption data to inform ongoing training priorities, configuration changes, and tool stewardship decisions.
Lead the user-facing components of migrations from legacy tools to new core platforms.
Build migration plans, communicate timelines, train users on the new state, and partner with AOM leaders to drive participation.
Support sunsetting of retired tools with appropriate user offboarding and knowledge preservation.
Train end users on how to access, interpret, and use organizational reports and dashboards.
Coordinate with the Software Engineering team and other IT stakeholders on report-related requests and improvements.
Build and maintain relationships with AOM leaders and identified champions to ensure training and adoption efforts are coordinated and effective.
Serve as a trusted point of contact for AOM staff seeking guidance on core tools.
Partner with the broader IT team – IT Services, Software Engineering, and Infrastructure & Security – to ensure adoption considerations are part of major technology decisions.