IT Administrator

Loft Orbital Solutions•Golden, CO

12d•$110,000 - $140,000•Onsite

About The Position

Loft Orbital is seeking an IT Administrator to join their international IT team at their Golden office. This role will be the primary IT point of contact for two Colorado sites and will contribute to IT activities globally. The position focuses on end-user support, with a growth path to managing the global IT service desk. The ideal candidate is passionate about technology, customer-centric, and can communicate technical issues clearly. This is not an entry-level role and offers mentorship opportunities.

Requirements

3+ years of hands on IT support experience following industry best practices
Strong end-user support skills and a customer-service mindset, with the ability to translate technical issues into plain language
Attention to detail and experience running onboarding procedures
Experience with internal corporate networking (DNS, VPN, VLANs)
Experience administering SaaS environments and SSO technologies (Okta, Google Workspace, O365)
Based in (or able to relocate to) the Golden, CO area; this is an on site role

Nice To Haves

Experience with Okta administration
Knowledge of Atlassian products (Jira, Confluence), especially Jira administration
Experience automating repetitive tasks with AI tools
Experience using or supporting Linux as a desktop operating system
Working knowledge of industry security practices

Responsibilities

Serve as the first point of contact for Colorado-based support issues; assist colleagues with computer questions, hardware upgrades, application permissions, printers, etc.
Pick up, support, and close support tickets in our IT service desk, escalating out of scope tickets when needed
Support clean room and lab operations (network setup, environmental controls, specialized hardware)
Help colleagues with the procurement of new software tools and IT equipment
Support the IT team during investigatory and regulatory audits
Work with our People Team to run employee onboarding across all offices, and be the on-site IT contact for all Golden new hires
Provision Mac, Windows, and Linux laptops for new employees via our MDM tooling (Fleet)
Create and manage permissions for end-user SaaS accounts (Okta, Google Workspace, O365, Slack, Atlassian, etc.)
Document new and existing projects / systems
With direction from IT leadership, maintain and update IT’s internal doc repos (how-tos, IT policy, etc.)
Provide assistance and perform break/fix work for AV conference rooms
Assist in network upgrades / expansion efforts

Benefits

100% company-paid medical, dental, and vision insurance option for employees and dependents
Flexible Spending (FSA) and Health Savings (HSA) Accounts offered with an employer contribution to the HSA
100% employer paid Life, AD&D, Short-Term, and Long-Term Disability insurance
Flexible Time Off policy for vacation and sick leave
12 paid holidays
401(k) plan
equity options
Daily catered lunches and snacks in office
International exposure to our team in France
Fully paid parental leave; 14 weeks for birthing parent and 10 weeks for non-birthing parent
Carrot Fertility provides comprehensive, inclusive fertility healthcare and family-forming benefits with financial support
Off-sites and many social events and celebrations
Relocation assistance when applicable