IT Administrator - Garden City

Friedman Vartolo LLP•Garden City, NY

6d•Onsite

About The Position

We are seeking an entry-level IT Administrator to provide day-to-day technical support to employees both virtually and onsite. This role will focus on resolving helpdesk tickets, assisting with user onboarding/offboarding, and supporting hardware, software, and IT systems. It's a great opportunity for someone who enjoys problem-solving and wants to grow their career in IT within a professional legal environment.

Requirements

1-2 years of experience in a helpdesk, desktop support, or IT support role
Working knowledge of Microsoft 365 applications
Familiarity with Windows desktop troubleshooting and basic networking concepts
Strong communication skills and a customer-service mindset when working with end users
Ability to prioritize and track multiple open tickets
Comfortable escalating issues and documenting clearly for teammates
Comfortable supporting macOS as well as Windows (we run a small mixed environment)

Nice To Haves

Experience with Microsoft Intune and/or Entra ID (Azure AD)
Familiarity with Azure Virtual Desktop (AVD)
Experience with a ticketing system such as Jira Service Management
Prior experience in a law firm or other professional services environment
AZ-900 and AB-900 certifications

Responsibilities

Respond to and resolve helpdesk tickets covering hardware, software, network connectivity, and account access issues
Provide day-to-day end-user support for Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)
Support and troubleshoot Azure Virtual Desktop (AVD) sessions for remote and hybrid users
Assist with user and device management in Intune and Entra ID, including onboarding/offboarding and access provisioning
Perform basic troubleshooting on the firm's Cisco Meraki network (Wi-Fi, switches, connectivity issues) and escalate as needed
Support RingCentral phone system issues, including handset and softphone setup
Process tickets and document solutions with the Atlassian Suite. (Jira Service Management, Confluence, etc)
Assist with basic Exchange (on-prem and Exchange Online) mailbox and account tasks
Escalate complex issues to senior helpdesk staff or the IT Manager with clear documentation