Skillbridge (Military Only - IT Admin

McKinley•Irvine, CA

4d•Onsite

About The Position

Key Responsibilities, Tasks and Activities: Develop Salesforce/Servicemax, including implementation of new features, such as fields and workflows, tweaking/creating Conga templates and creating reports and dashboards. Test Salesforce and ServiceMax, including testing the ServiceMax app or custom coding Deduplication of Salesforce, including merging duplicate accounts, contacts, locations and installed products. Assisting and training technicians, including teaching technicians to use Mobile, assisting with errors or other technical issues Assist IT Manager with website changes Organize, inventory and prepare all electronic devices and hardware for issue to new employees and upgrades for issue to current employees Provide employee IT training, including teaching technicians to use Mobile, assisting with errors or other technical issues Serve as an IT resource for all employees, including installation of apps and other programs, provision of “help desk” support for all employees Oversee Verizon account Inventory and track return of all devices and hardware to employees upon separation and ensure timely and complete removal of access to McKinley electronic systems and information Assist IT Manager and Senior IT Clerk as needed, for example with Salesforce/ServiceMax, website, and additional IT matters. Other duties as assigned Qualifications

Requirements

Excellent verbal and written communication skills, including ability to clearly and simply explain technical concepts
Ability to effectively train and teach technical skills
Solid writing and grammar skills
Highly organized
Ability to work harmoniously with other employees
Ability to successfully prioritize and meet deadlines
Punctual and reliable
Computer skills (hardware and software)and proficiency including Microsoft office and other cloud based products
Knowledgeable in basic accounting procedures
Solid numeracy skills
Strong attention to details and accuracy
Skilled at multitasking, data management
Trustworthy and maintains confidentiality
Strong typing skills and must be able to type at least 35 words per minute
Excellent problem-solver
High School Degree or Equivalent

Responsibilities

Develop Salesforce/Servicemax, including implementation of new features, such as fields and workflows, tweaking/creating Conga templates and creating reports and dashboards.
Test Salesforce and ServiceMax, including testing the ServiceMax app or custom coding
Deduplication of Salesforce, including merging duplicate accounts, contacts, locations and installed products.
Assisting and training technicians, including teaching technicians to use Mobile, assisting with errors or other technical issues
Assist IT Manager with website changes
Organize, inventory and prepare all electronic devices and hardware for issue to new employees and upgrades for issue to current employees
Provide employee IT training, including teaching technicians to use Mobile, assisting with errors or other technical issues
Serve as an IT resource for all employees, including installation of apps and other programs, provision of “help desk” support for all employees
Oversee Verizon account
Inventory and track return of all devices and hardware to employees upon separation and ensure timely and complete removal of access to McKinley electronic systems and information
Assist IT Manager and Senior IT Clerk as needed, for example with Salesforce/ServiceMax, website, and additional IT matters.
Other duties as assigned