Skillbridge (Military Only) - Field Manager Installations

McKinley•Irvine, CA

About The Position

Key Responsibilities, Tasks and Activities: · Responsible for the operation and efficiency of the installation department Responsible for supervising, training and development of installers Performs job walks, pre-inspections and inspections Utilize various forms of communication (phone, emails, text) in order to accomplish the position objective Responsible for the oversight of installation (acceptable quality, within budget and within schedule) Identifies and implements solutions to make the department more efficient Creates a customer centric mindset in the department Verifies installations are performed to code and the manufacturers guidelines Creates installation and warranty KPI’s and monitors those KPI’s for constant improvement Provide telephone support for customers, contractors and installers Act as a liaison between the company and manufactures Review details of the order with the appropriate sales representative prior to any field work Review the details of the order with the customer at all jobwalks and clearly in writing define “Work By Others” Review all approved submittals Extensive involvement in the hiring process, performance reviews and disciplinary actions of installers Create a Safety Mindset within the department for both on the job as well as driving Successful installations are the result of Planning, Planning, Planning All communications with customers and suppliers documented in writing

Requirements

Excellent verbal and written communication skills
Solid writing and grammar skills
Highly organized
Ability to work harmoniously with the public and co-workers
Ability to successfully prioritize and meet deadlines
Punctual and reliable
Computer skills and proficiency in Microsoft office and other cloud based products
Utilize various forms of communication (phone, emails, text)
Strong attention to details and accuracy
Trustworthy and maintains confidentiality
Excellent problem-solver
Clean Driving Record
High School diploma, college degree preferred
Prolonged sitting and standing
Frequent customer interaction, must be able to speak and hear well enough to communicate with others
Must be able to see well enough to drive, read electronic screens and electrical schematics and service/operation manuals
Ability to hear, smell and touch
Grasping/Feeling: must be able to write, type, and use hand and power tools
Ability to think and process information quickly, clearly and accurately
Strong reasoning ability; able to apply common sense, understanding to carry out detailed, but uninvolved, written or oral instructions; able to deal logically with problems & people
Physically fit for lifting and moving equipment (up to 50 pounds)
Ability to stand and work on ladder
Ability to be led, ability to follow instructions, make suggestions and are willing to learn
Ability to push, pull and perform overhead work
Ability to work with various hand and power tools
Finger Dexterity – use of finger/fine manipulation. The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects
Arm-Hand Steadiness – The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position
Manual Dexterity – The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects
Multi-limb coordination – The ability to coordinate two or more limbs (for example, two arms, two legs or one leg and one arm) while sitting, standing or lying down
Visualization – The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged
Flexibility – The ability to bend, stretch, twist, or reach with your body, arms and or legs
Information Ordering – The ability to arrange things or actions in a certain order or pattern according to manufacturer’s guidelines. Maximize efficiency
Depth Perception – The ability to judge which of several objects is closer or farther away from you, or to judge the distance between you and an object
Gross Body Equilibrium – The ability to keep or regain your body balance or stay upright when in an unstable position
Selective Attention – The ability to concentrate on a task over a period of time without being distracted
Reaction Time – the ability to quickly respond to a signal, e.g. sound, light picture, etc. when it appears
Trunk Strength – The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without ‘giving out’ or fatiguing
Visual Color Discrimination – The ability to match or detect differences between color, including shades of color and brightness
Must be able to climb into/out of vehicle several times per day using 3 points of contact
Must be able to use hands and arms to steer and to finger controls and adjust controls needed inside of vehicle
Must be able to sit for long periods as well as walk for short periods, navigate stairs
Must have enough leg and foot control to climb into vehicle, operate foot controls and safely navigate vehicle through traffic and weather
Must able to bend, stoop, crawl and squat in order to perform a vehicle inspection
Move two or more limbs together while remaining in place
React quickly using hands, fingers and feet
Determine the distance between objects; see objects in low light and while moving forward see objects off to the side

Responsibilities

Responsible for the operation and efficiency of the installation department
Responsible for supervising, training and development of installers
Performs job walks, pre-inspections and inspections
Utilize various forms of communication (phone, emails, text) in order to accomplish the position objective
Responsible for the oversight of installation (acceptable quality, within budget and within schedule)
Identifies and implements solutions to make the department more efficient
Creates a customer centric mindset in the department
Verifies installations are performed to code and the manufacturers guidelines
Creates installation and warranty KPI’s and monitors those KPI’s for constant improvement
Provide telephone support for customers, contractors and installers
Act as a liaison between the company and manufactures
Review details of the order with the appropriate sales representative prior to any field work
Review the details of the order with the customer at all jobwalks and clearly in writing define “Work By Others”
Review all approved submittals
Extensive involvement in the hiring process, performance reviews and disciplinary actions of installers
Create a Safety Mindset within the department for both on the job as well as driving
All communications with customers and suppliers documented in writing