ISS Student Worker

MOUNT ST JOSEPH UNIVERSITY • Delhi Township, OH

5d • Onsite

About The Position

ISS Student Workers are responsible for assisting students, staff, and faculty members with any technology needs. All ISS Student Workers are to assist patrons at the Help Desk and provide front-line assistance for the support of electronic classrooms, and the delivery and support of media equipment.

Requirements

• Currently enrolled student at Mount St. Joseph University
• Initial knowledge of computing technology (laptop and tower computers) preferred.
• Willingness to learn new processes and techniques required for position.
• Demonstrate verbal communication skills required for interaction with Library Help Desk patrons.
• Work efficiently with others.
• Working under the pressure of deadlines.
• Open availability and willingness to work all shifts (early morning, evenings, and weekends) including breaks preferred.
• Interaction with employees, students, or other individuals on campus.
• Gather information, clarify facts and details, and coordinate work with other student workers, staff, and faculty members to ensure accurate media moves.
• Pushing/pulling equipment on carts, bending, carrying equipment upstairs, familiarity with, or technical aptitude to learn operation and support of media, computer equipment, and software.

Nice To Haves

• Initial knowledge of computing technology (laptop and tower computers) preferred.
• Open availability and willingness to work all shifts (early morning, evenings, and weekends) including breaks preferred.
• Familiarity with, or technical aptitude to learn operation and support of media, computer equipment, and software.

Responsibilities

• Answering calls and responding to basic inquiries.
• Handling basic media moves (e.g., putting and updating media requests).
• Familiarity with some campus locations and able to navigate to them as needed.
• Supporting classroom, office, and other technology under supervision.
• Assisting clients with campus directional questions.
• Knowing the basic locations of media items in the office and assisting with basic media storage tasks.
• Assisting with opening and closing the Help Desk.
• Other duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed