ISP Supervisor

Hyper Networks LLCNorcross, GA
$25 - $35Onsite

About The Position

The ISP Construction Manager will perform critical tasks that ensure quality installation and maintenance of the fiber network. This position reports to the ISP Manager.

Requirements

  • Basic knowledge of fiber optic theory which includes fiber loss, connector types, and the different types of fibers
  • Full knowledge of operating fiber optic splicing equipment
  • Proficient in Fiber fusion splicing
  • Demonstrated ability to read and interpret blueprints and building plans, document daily records and reports
  • Demonstrated ability to use and care for fiber optic test equipment, ruby light, power meter, and OTDR and document test results accurately
  • Ability to manage remote teams to complete designated amount of work in a specified time frame (e. g. , quality jobs per day), adjusting work assignments or schedules to meet changing work-related priorities or demands.
  • Ability to climb and work at elevations (e. g. , from ladders, poles, lift trucks) exceeding 18 feet
  • Ability to work in confined spaces (e. g. , attics, crawl spaces, utility holes)
  • Ability to perform strenuous physical activities including, but not limited to: lifting objects weighing over 70 pounds
  • Ability to perform job activities outdoors in different weather conditions (e. g. , extreme cold and/or heat, inclement weather)
  • When working aloft, employee's weight and tools combined may not exceed the 280-pound weight limit as specified by the manufacturer
  • Ability to read, write and speak the English language to communicate with employees, contractors, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
  • Demonstrated sound judgment and decision making
  • Critical thinking and complex problem solving
  • Reporting and prioritizing workloads
  • Handling multiple projects and deadlines in a fast-paced environment
  • Maintaining organized and accurate records
  • Working independently with minimal supervision
  • Strong knowledge of MS Office Suite or equivalent software such as Google Docs and Sheets
  • Knowledge of basic mathematics
  • Bend/squat/kneel/stand frequently
  • Safely using weight-bearing equipment (such as safety harness and ladders) within the maximum weight limitations of that equipment
  • Demonstrating a high level of maturity and leadership
  • Ability to deal with ambiguity, work in a dynamic fluid environment and effectively cope with change
  • Ability to pass pre-employment screenings (motor vehicle, drug, and background)
  • Associate’s Degree or equivalent work experience
  • Valid Driver's license with satisfactory driving record
  • 1-3 years of operations management experience installing and maintaining fiber optic products and services
  • 1+ years supervisory experience of small, remote, field based teams
  • STRONG KNOWLEDGE OF LAN/WAN TOPOLOGIES, CABLING STANDARDS AND COMPONENTS

Nice To Haves

  • Certified Fiber Optic Technician certification preferred
  • Certified as a BICSI Technician or similar certification preferred

Responsibilities

  • Recruits, interviews, hires, and trains new staff
  • Oversees the daily workflow of the department
  • Provides constructive and timely performance evaluations
  • Provides Management direction and counseling
  • Oversees Time and Attendance duties, e.g., approving timecards
  • Handles discipline and termination of employees in accordance with company policy
  • Conduct site surveys for constructability and RF Design considerations
  • Prepare or oversee the preparation of installation and final as-built drawing packages
  • Manage the project materials procurement
  • Monitor installation subcontractor performance in accordance with: SoW, Schedule, Budget, and Quality
  • Prepare and submit status reports to customer and management
  • QA/ QC subcontractors as well as in-house crews on MxU, Greenfields and retro builds.
  • Support field and network engineers during testing phase as required
  • Oversee Field Technicians’ performance
  • Handle distribution of work assignments, develop project completion dates, review and redline work prints
  • Client support and development including completion of job status tracking reports, and client meetings
  • Assist ISP Manager and Project Manager with coordination and execution of surveys, design reviews, and close-out packages
  • Prepare and update network documentation based on changes in network topology
  • Manage Vendor performance for inside plant
  • Train and develop new and existing field technicians
  • Responsible for fiber fusion splicing on job sites when needed
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