ISO/Quality System Administrator

CONA Services•Oklahoma City, OK

About The Position

The Management Systems Facilitator maintains an effective management system that meets ISO and GFFS requirements and supports Operational Excellence by increasing associate awareness of the plant’s continuous improvement program and leading improvement projects. The role evaluates management-system implementation, facilitates ISO gap assessments, reviews audit findings, and helps ensure corrective actions are completed. It also supports management-system training, provides technical and quality expertise, and coordinates communication of internal and external audit results. The position promotes continuous improvement, develops and shares effective practices, supports an engaged management-system culture, and manages documentation and records so they remain complete, current, secure, and retrievable. It reviews and updates standards and requirements in response to regulatory and customer changes and to support new product development. The employee is expected to demonstrate Coca-Cola Southwest Beverages’ values and help foster an environment reflecting those values.

Requirements

High school diploma required.
2–3 years’ experience in management-system implementation, including applying and implementing quality systems such as ISO, Malcolm Baldrige, Six Sigma, and HACCP, and guiding others in developing and implementing quality systems.
Knowledge of project-management principles and ability to apply related tools and techniques to plan, manage, or execute projects or work plans for successful completion.
Knowledge of process definition, flowcharting, and process-management techniques, including scale-up from bench to commercialization and process/formula ingredient interactions.
Ability to establish and define processes, interrelationships, and key controls, and continuously monitor and improve processes.
Ability to create, approve, track, and file documents and records in compliance with the Coca-Cola Quality System or other formal guidelines.
General knowledge of auditing, including interviewing, data analysis, inspections, communicating findings, and determining corrective actions.

Nice To Haves

Bachelor’s degree.
3+ years’ experience implementing management systems.
ISO, Lean, and Six Sigma certification.
Food or beverage manufacturing experience.
Relevant SAP application experience.
Continuous improvement experience.
Proficiency in Microsoft Office Suite applications.

Responsibilities

Evaluate implementation of the facility’s management-system policies, procedures, and processes against ISO and GFFS standards.
Facilitate the ISO Gap Assessment Process to mitigate risks.
Review audit results, assess the severity and associated risks of findings, and ensure appropriate action is taken to eliminate non-conformance.
Support PI initiatives that promote sustainable, continuous improvement of core processes.
Support SOEL in delivering management-system training for new hires, annual reviews, specialty training, contractors, and management.
Serve as a scientific, regulatory, technical, or quality expert and consultant, responding to questions and supporting branches, bottlers, customers, and other company technical personnel.
Build and maintain relationships that motivate, guide, and reinforce others’ performance toward goals.
Develop self and others through feedback and coaching to improve performance and prepare for future roles.
Coordinate and lead training classes on policies, processes, standard work, lean tools, and new or revised system requirements.
Coordinate and communicate internal and external audit findings to management and ensure non-conformances are addressed and corrected according to schedule.
Foster an engaged Management System culture.
Develop improvement solutions, encourage creative thinking and innovation, and take rational risks.
Seek, share, and adopt ideas and best practices within and outside the facility, and embrace change introduced by others.
Manage documentation and records to ensure they are complete, current, secure, and easily retrievable; this may include technical or regulatory records and reports.
Review and update standards, specifications, and requirements to comply with regulatory and customer changes and support new product development.
Demonstrate Coca-Cola Southwest Beverages’ values through words, actions, and example.