ISO and Quality Manager

NNR Global Logistics USA Inc.•Itasca, IL

10d

About The Position

The ISO and Quality Manager is responsible for establishing, implementing, maintaining, and continually improving the organization’s Quality Management System (QMS) in accordance with ISO requirements. This role ensures compliance with customer, regulatory, and organizational standards while leading audits, corrective actions, and risk-based quality initiatives. Drives a culture of quality, accountability, and continuous improvement across all functions.

Requirements

Bachelor’s degree in Quality, Engineering, Business, Operations Management, or a related field.
Minimum of 5 years of experience in quality management or quality assurance.
Hands-on experience implementing, maintaining, or improving an ISO 9001 Quality Management System.
Proven experience leading audits and corrective action programs.
Strong knowledge of ISO 9001:2015 & 2026 requirements.
Experience with root cause analysis tools (e.g., 5 Whys, Fishbone).
Strong analytical, documentation, and report-writing skills
Ability to influence cross-functional teams without direct authority.
Excellent written and verbal communication skills.
Detail-oriented with a continuous improvement mindset.

Nice To Haves

Experience in the logistics or supply chain industry experience preferred.
ISO 9001:2026 Lead Auditor or Internal Auditor certification preferred.
ASQ Certified Quality Manager (CQM) or equivalent certification preferred.

Responsibilities

Establish, implement, maintain, and continually improve the organization’s Quality Management System (QMS).
Ensure QMS processes align with organizational strategy, business objectives, ISO and customer requirements.
Maintain and control documented information, including policies, procedures, process maps, and records.
Serve as the primary point of contact for certification, surveillance, and recertification audits.
Plan, coordinate, execute and support internal and external audits.
Identify, document, and ensure timely closure of nonconformities and corrective and preventive actions.
Monitor changes to ISO standards and ensure ongoing compliance.
Promote risk-based thinking and preventive actions across the organization.
Lead root cause analysis and CAPA activities using established quality tools.
Identify opportunities for process improvement and operational excellence.
Track, analyze, and report quality KPIs and performance metrics.
Develop and manage the internal audit program, including training and oversight of internal auditors.
Prepare and present quality performance data for management review meetings.
Ensure actions from management reviews are implemented and tracked to completion.
Develop and deliver ISO 9001 and quality-related training programs.
Promote quality awareness, accountability, and compliance across all functions.
Collaborate with operations, supply chain, engineering, customer service, and leadership teams.
Support customer audits and respond to quality-related inquiries.
Manage supplier quality requirements and performance, where applicable.
Lead and manage additional certified or formal management system projects as required.
Perform other duties as requested by management