ISO 9001 Quality Management System (QMS) Coordinator

IFAS LLC•Charleston, SC

2d•$81,650 - $96,000•Onsite

About The Position

This position directly supports a global, mission-critical quality program within the Department of State. The successful candidate will work across geographic locations and business units to strengthen documented processes, audit readiness, customer focus, performance measurement, and continual improvement in financial operations that support U.S. diplomacy worldwide. All contractors supporting this Department must be able to either possess or obtain a Security Clearance of Secret.

Requirements

Bachelor’s degree from an accredited college or university in finance, economics, business administration or a closely related field.
At least four years of relevant professional experience supporting an ISO 9001 quality management system.
Must possess or obtain ISO 9001 Lead Internal Auditor Certification within one year of employment.
Demonstrated ability to analyze complex requirements, identify risks or gaps, and develop practical alternative solutions.
Excellent technical writing, proofreading, presentation, communication, and computer skills.
Professional communication and collaboration supporting executive-level personnel, customers, auditors, process owners, and cross-functional teams.
Microsoft 365: intermediate-to-advanced proficiency in Word and Excel; proficiency in Teams, PowerPoint, Outlook, SharePoint, and Forms.
Document and collaboration tools: Adobe Acrobat and enterprise document-management or knowledge-base platforms.

Nice To Haves

Hands-on experience with corrective action, root cause analysis, risk and opportunity management, and verification of corrective action effectiveness.
Experience developing performance metrics, workbooks, reports, or dashboards and presenting findings to management.
Project-management experience; Project Management Professional (PMP) certification (preferred but not required)
Experience supporting ISO 9001 internal and external audits, certification maintenance, surveillance activities, and audit readiness.
CGFS Knowledge Base experience is preferred.
Salesforce experience is preferred.
Process, reporting, and workflow tools: Visio, Power BI, and Power Automate are desired.

Responsibilities

Manage QMS document control, including conducting regular document-control check-ins and reviewing, revising, and maintaining the Quality Manual, Quality Work Instructions, Reference Documents, Standard Operating Procedures, master lists of core processes and QWIs reviewed during audits, and related quality records.
Provide ongoing support for document management systems, including user access, reporting, troubleshooting, and guidance.
Coordinate onboarding for new Quality Representatives and employees, including system access, orientation materials, organizational information, distribution lists, training resources, and required records.
Develop, test, maintain, and deliver QMS training, competency modules, and user guidance for technical and nontechnical audiences.
Coordinate monthly performance reviews, maintain metric workbooks and dashboards, track approved changes, analyze trends, and translate findings into actionable recommendations for management.
Support management review meetings by coordinating materials, documenting decisions and action items, preparing accurate minutes, and monitoring follow-through.
Plan, schedule, coordinate and support the ISO 9001 internal audit program, serve as a Supporting Auditor, as assigned; document objective evidence and findings, and maintain required audit records.
Support external audits, surveillance activities, and certification readiness through evidence coordination, readiness reviews, employee awareness, and audit preparation communications.
Review and approve Corrective Action Reports and Corrective Action Plans, provide guidance on root cause analysis and proposed actions, monitor progress, and verify successful implementation and closure.
Maintain registers for actions, risks, opportunities, and external providers while monitoring mitigation efforts and required follow-up.
Support QMS implementation and continuous improvement across CGFS business units, including offices working toward ISO 9001 certification.
Map, analyze, improve, and document business processes; identify gaps, inefficiencies, risks, and control weaknesses; and develop practical, cost-conscious solutions.
Prepare clear and accurate reports, presentations, meeting minutes, surveys, memoranda, and other QMS communications.
Contribute to cross-functional projects by assessing requirements, developing work plans, managing deliverables, collaborating with stakeholders, and meeting established deadlines.