Island Club Membership Manager

Four Seasons Hotels and Resorts • Lanai City, HI

11d • $70,000 - $75,000 • Onsite

About The Position

The Island Club Manager oversees all aspects of member and guest services, delivering exceptional, personalized experiences that enhance engagement, satisfaction, and loyalty. This role leads daily Island Club operations, supports Golf Operations, builds strong member relationships, and ensures the highest standards of hospitality, service, and operational excellence in a luxury resort environment.

Requirements

• Successful candidate must possess legal work authorization in United States (unless the candidate is currently in a managerial position at another Four Seasons location as they may qualify for a L-1 Visa sponsorship)
• Holidays and weekends availability is required.
• Hawaii Driver’s Abstract is required for this role
• Ability to stand for extended periods, lift up to 35lbs, and push/pull as needed during shifts
• Previous experience in luxury hospitality, concierge services, or providing an exceptional guest experience.
• Experience in a golf or resort environment preferred.

Nice To Haves

• PGA Membership Preferred

Responsibilities

• Deliver personalized service to Island Club members and resort guests by coordinating dining, activities, golf tee times, transportation, and special requests while building strong member relationships
• Manage Island Club and Golf Operations administration, including reservations, guest profiles, memberships, tee time requests, and member communications
• Maintain expert knowledge of membership benefits and guidelines, ensuring compliance and prompt resolution of member and guest concerns
• Oversee Island Club pool operations, ensuring cleanliness, organization, stocked amenities, and coordination with resort departments to uphold service standards
• Support Golf Operations through tee time management, forecaddie services, golf clinics, member engagement activities, and VIP golf experiences as directed
• Assist with retail operations, merchandise receiving, and inventory support while collaborating across departments to deliver a seamless member experience

Benefits

• 100% Employer contributed Medical, Dental, and Vision benefits
• Competitive wages and other benefits (Retirement Plan, Wellness Credit, Travel Credit) as well as Paid Time Off & Holiday Pay
• Inclusive and diverse employee engagement & recognition events all year-round
• Complimentary stays and exclusive discounts at Four Seasons Worldwide
• Complimentary Employee Meals & Dry Cleaning for Employee Uniforms
• Owner subsidized on-island housing, inter-island airfare to Oahu and other resources
• Comprehensive learning and development programs to help you master your craft
• Energizing Employee Culture where you are encouraged to be your true self!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed