IS Technology Specialist

Ochsner Health•Shreveport, LA

6d•Onsite

About The Position

This job is responsible for and maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals and documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems group. Maintains knowledge of commonly-used concepts, practices, and procedures within the field and relies on instructions and pre-established guidelines to perform the functions of the job. This position has on-call duties. The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time. Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards. Complies with the Ochsner Health System Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.

Requirements

High School diploma or equivalent
2 years related IT experience
Must have computer skills and dexterity required for data entry and retrieval of information.
Effective verbal and written communication skills and the ability to present information clearly and professionally.
Must be proficient with Windows-style applications, various software packages specific to role and keyboard.
Strong interpersonal skills.
Strong analytical and problem solving skills.

Nice To Haves

Additional degrees, business training experience and/or certifications may be combined to meet minimum qualifications.

Responsibilities

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals and documents.
Maintains, upgrades or replaces hardware and software systems.
Supports and maintains user account information including rights, security and systems group.
Provides excellent customer service and assists in problem resolution support.
Maintains systems and documents use and problems.
Provides remote and on-site technical support.
Maintains in-depth knowledge of Service Desk.
Supports products and services.
Other related duties as required.
Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.
Complies with the Ochsner Health System Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.