IS&T Technician

Bechtel•Town of Clay, NY

1d•$78,000 - $119,000•Onsite

About The Position

Bechtel is seeking an Information Systems & Technology (IS&T) Technician to join the IS&T team located at the project construction site. The IS&T Technician, reporting to the IS&T Field Lead, will be responsible for support of IS&T infrastructure and services across both the site and field offices. This includes managing and maintaining hardware, software, and operating systems. The IS&T Technician will also support video conferencing, resolve network-related issues, manage mobile devices, and oversee printing services to ensure smooth operations for end users.

Requirements

Requires bachelor's degree (or international equivalent) and 2-5 years of relevant experience or 6-9 years of relevant work experience.
Microsoft Fundamentals course(s)
ITIL v4 Foundation course(s)
Excellent interpersonal and stakeholder management skills.
Excellent written and verbal communication skills.
Excellent time management skills and ability to work under pressure to meet deadlines.
Excellent ability to manage competing priorities.
Providing solutions, troubleshooting complex issues.
Experience in ServiceNow IT Service Management (ITIL).
Proficient in managing IT hardware assets.
Experience in IT vendor management.
Knowledge of Information security practices.
End User computing, such as, Windows 10 and 11, Virtual Desktop Infrastructure, and Mobile Device Management.
Modern Collaborative Technologies & Cloud Computing Tools.
HP/Poly & Microsoft Teams Enterprise Voice and Video Conferencing.
Microsoft 365 – Teams, SharePoint, OneDrive.
Azure Active Directory.
Power-BI and Power-App.

Nice To Haves

Engineering Application Suites (Autodesk, Bentley, Trimble, Hexagon, etc.) knowledge desirable.

Responsibilities

Responsible for servicing incidents, requests, and tasks for deployed infrastructure services to end-users.
Training, problem resolution, hardware, software, and operating system upgrades for end-user computing devices (PCs as well as mobile devices).
Follows the established technology standards, policies, support processes and security requirements.
Helps establish and monitor metrics on service delivery and customer satisfaction.
Responsible for providing end-user support for collaboration technologies including video conferencing, smart displays like Surface Hubs, Poly, Microsoft Teams.
Supports Local Area Network and Wireless Network, etc.
Supports end user requirements associated with Active Directory, DHCP, DNS, print and file services (including Follow Me Print) and SharePoint.
Manages and maintains assets and configuration items in ServiceNow.
Performs moves, adds, and changes.
Participate in special projects, as assigned.
Participates in the rollout of new technologies, services and security remediations.
Travel to offices/ job sites for short term project support.
Provides proactive and timely support to executives and VIPs (direct as well as remote).
Deployment of network, routers and switches and associated patching.
Deployment and support of Teams voice and Poly video endpoints.
Develops IT reports, dashboards and automates workflows as required.
Recommends process improvement solutions.
Development of IT support guides and user training.